McDonald's

3.7
1691 reviews
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Business Details

76 Brainard Rd, Hartford, CT
06114, United States
(860) 247-7300
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
76 Brainard Rd, Hartford, CT
06114, United States

Hours

Reviews

3.7
1,691 reviews
5 stars
734
4 stars
350
3 stars
266
2 stars
102
1 star
239

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported incorrect orders, missing items, and poor customer service experiences.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or poorly prepared items, while others praised the freshness.

Cleanliness

The restaurant's cleanliness received both positive and negative feedback, with some noting clean facilities and others mentioning dirty conditions.

Staff Attitude

Staff attitude varied, with some customers experiencing friendly service while others reported rudeness and unprofessional behavior.

Drive-Thru Efficiency

The drive-thru service was generally noted as quick, although some customers experienced long waits during busy times.
  • MM
    Mark M
    Nov 13, 2025
    5.0
    The food was hot and prepared with care, I could tell. The place was also very clean.
  • KL
    Kelly L
    Nov 11, 2025
    4.0
    One of the nicest in the area.
  • ER
    Elia Ruiz
    Nov 1, 2025
    4.0
    Its was very packed I was waiting for about 15 mins in drive thru but the service was pleasant and the gave me cookie due to not having an apple pie and the also gave me a pumpkin pie to substitute for apple pie.
  • JS
    Jennifer Sanchez
    Nov 1, 2025
    3.0
    Been having trouble with monopoly coupons I have been so many times to this McDonald order my large food and they give me the items with no monopoly coupons saying they ran out or they don’t have it …. But you see some of the McDonald employees taking it and giving it to there family member to play for them … if I pay for a large coke or a 10 peice nuggets or large fries don’t you think if. You promoting something for us to play to have it? Or either letting us know ahead of time before we make the purchase because some of us don’t only go for the food but also we go to play…. And if you guys don’t believe it I have my receipts and videos when I ask employees about where’s my monopoly items
  • NJ
    Nemo Johnson
    Oct 29, 2025
    1.0
    I’m a former McDonald’s manager, I went to the drive thru and asked for a frappe to which they replied “machine js cleaning”, when I pulled up I saw that the machine was not in cleaning mode and was up and ready to make a frappe, when I told the manager she said “oh well it’s broken then” comical because I’ve worked around the same machine and know well enough that it can make a frappe in the state it was in
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Frequently Asked Questions About McDonald's

What are the dine-in hours for McDonald's at 76 Brainard Rd, Hartford, CT?

The McDonald's location at 76 Brainard Rd in Hartford, CT is open for dine-in from 7:00 AM to 9:00 PM every day of the week.

When is the drive-thru open at this McDonald's?

The drive-thru operates daily from 5:00 AM to midnight at the McDonald's on 76 Brainard Rd, Hartford.