Wendy's

Reviews

• BH

  Berta Huskey

  Mar 22, 2026
  5.0
  I am choosing to rate Hamden, Connecticut Wendy's on Dixwell 5 stars because of our drive thru customer service from Justin. He was the nicest person with professional edict! It was the best experience I have had with our Hamden location. I usually get such rude service and actually stopped going there for over a year. We recently started going back but still ended up with young rude teens. But the one time we made a late night app order and had Justin going through the drive thru. Thank you Justin. He definitely needs a raise for being the best drive thur employee.
• JN

  james nance

  Mar 13, 2026
  4.0
  What I ordered was, I believe that new bacon burger, which was a little too salty for my taste.
• MS

  Manisha Skaria

  Mar 9, 2026
  1.0
  The staff is extremely rude, we ordered our meals at drive-thru and showed a coupon on the app at the window. She did not even look at the coupon, ignored that she cannot put it along with the order. When we asked how to get it, she raised her voice saying 'how am I supposed to assume that you are bringing this to order'. We waited for 15 min to get cold and dry food. The Wendy's in North Haven is so good regarding service.
• MF

  Michael Fort

  Mar 5, 2026
  2.0
  The service here and the food is fine as any other Wendy's, but my issue lies with the charging practices. Several times when ordering combos, I've been upsized without being asked and then charged for the upsize. During my visit today, I was told only Medium and Large combos exist for the main items as well as the biggie bag/similar meals. Every other franchise has smalls, and never would they upsize/charge without first asking. Again, the staff has always been kind, but the practices here are shady, and if I'm not careful, have cost me on more than one occasion.
• ES

  ER SongwriterPatriot

  Feb 28, 2026
  1.0
  Doing delivery. Worse than normal Wendy's. Got here, nobody in line. 2 tiny orders, made me pull forward 15min ago. Still nothing. Don't answer phone. 2 customers pissed. Blocking this location from the app. 2 people behind me now pulled off loudly. I'd leave too if this was for myself. No communication. No excuses. TERRIBLE 😔. Won't be returning here ever. You're hurting drivers, inconveniencing customers.

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