Wendy's

3.8
1076 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
689 Long Hill Rd, Groton, CT
06340, United States

Hours

Reviews

3.8
1,076 reviews
5 stars
457
4 stars
273
3 stars
155
2 stars
70
1 star
121

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food quality, including cold items, incorrect orders, and undercooked burgers.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect order handling.

Cleanliness

Some customers noted that the dining area and soda stations were dirty, impacting their overall experience.

Order Accuracy

Many customers experienced problems with order accuracy, receiving incorrect items or missing components.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service at certain times.
  • EL
    Eric L
    Nov 17, 2025
    1.0
    Went for late night food. Fries were burnt, got the wrong sauce, nuggets were just tossed in the bag, and window guy was rude. Just wanted some food to celebrate one of life's little wins and they ruined it. Would not go back.
  • GP
    gregory pavliscsak
    Nov 14, 2025
    3.0
    Forgot my cookies
  • MG
    Macca “Macc” Garcia
    Nov 13, 2025
    1.0
    There's blonde hair in my food. :( super gross and unsanitary, and impossible to get my long dark hair in a sealed container of baconator fries. Really disappointed, and it's 1:30am so if I went back it would be the same gross and unsanitary crew working until close at 2am. It's disappointing and disgusting.
  • JH
    JL Hernandez
    Nov 12, 2025
    1.0
    Bad service no good employee nasty food
  • JB
    Jahosiphat Bojangles
    Oct 10, 2025
    1.0
    Got a junior cheeseburger deluxe and a chicken sandwich. Both buns were stale. My hamburger didn’t have lettuce. It’s a tomato on it so it obviously wasn’t a deal but I got the wrong burger. And they didn’t give me a receipt. I went back to for them to make it right and there was too many people online so I couldn’t wait. After already waiting in line, I didn’t have time to wait all over again. All I want is dinner. What the hell. How hard is it.

Frequently Asked Questions About Wendy's

Is Groton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.