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Wayback Burgers

3.3
(178 reviews)

Business Details

1 Crystal Lake Road, Groton, CT
06340, United States
(860) 993-1674

About

Burger JointAmerican RestaurantFast Food RestaurantBreakfast RestaurantWayback Burgers
We're a fast-casual burger joint serving fresh burgers, hand-dipped milkshakes and more.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Wayback Burgers
1 Crystal Lake Road, Groton, CT
06340, United States

Hours

Reviews

3.3
178 reviews
5 stars
65
4 stars
29
3 stars
17
2 stars
22
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Mixed feedback on food quality; while some enjoyed the burgers and freshness, many complained about blandness, overcooked items, and unsanitary practices.

Cleanliness

Concerns were raised about hygiene and cleanliness, with reports of unsanitary food handling and dirty dining areas.

Pricing

Many customers felt the prices were too high for the quality of food received, with some suggesting it should be significantly lower.
  • HC
    Heather Ceelo
    Feb 21, 2026
    1.0
    Unfortunately, Wayback has the poorest customer service of any of the eateries that one can get to without having to drive off base. It wasn’t this bad a couple of years ago, but just in the last 2 visits we’ve made to this place, we’ve waited at the counter for 5+ minutes while the 3 staff members were hanging out and talking with a friend without being acknowledged, had raw veggies put on sandwiches when grilled mushrooms and onions were clearly asked for, and the burgers come out wrapped, but somehow still falling apart. I could understand if any of the issues with the food quality happened during a lunch rush, but there were only two occupied tables and everyone had their food. Wayback is becoming more of a last resort food option, rather than a go-to.
  • ZB
    Z B
    Feb 10, 2026
    1.0
    They dont listen and even though the sandwich was the chicken BLT aparrently I needed to specify that Lettuce and Tomato was wanted on the sandwich. Took 40 minutes to also make the food. 0 out of 5 stars. Wouldn't recommend.
  • NJ
    Norman Jones
    Feb 5, 2026
    2.0
    The worker was super unhygienic picking his nose putting his fingers in his mouth while making your food and all the while eating on the job
  • MM
    Milton Mccabe
    Dec 19, 2025
    5.0
    Amazing burger and very friendly staff. Order a cheezy burger and enjoy
  • AC
    Anthony cristallo
    Oct 18, 2025
    1.0
    This place sucks, I ordered tomato’s and on my burger and while they were making it they said the had no tomato’s and abt 30 seconds later another employee came out with more but didn’t bother putting them on, plus pute cheese on my burger when I asked for none. It’s like there don’t even read there tickets, not the fist time they have messed my food up so I’m not surprised. If you want actually good food just go off of base or to the subway on base at building 86

Brand Certified Facts from Wayback Burgers

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Certified March 01, 2026Yext Knowledge Graph
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