CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Groton is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported slow service, disorganization, and rude staff, leading to dissatisfaction with their experiences.
Food Quality
Many reviews indicated inconsistent food quality, with complaints about undercooked items, incorrect orders, and a decline in the overall taste and presentation of meals.
Cleanliness
Several customers noted that the dining area and tables were often dirty, contributing to a negative dining experience.
Staff Friendliness
Despite service issues, some customers praised the friendliness and helpfulness of individual staff members, highlighting positive interactions.
SM
Serrania McGinnis
2 days ago
3.0
The staff are really fast but i think they hate when i order idk. And they gave me suspicious bread. Sorry
PK
Paul Kelly
Dec 20, 2025
2.0
Typical chain food streak sandwich was small taste was lacking expensive for what you got dissatisfied
JR
Jamie Rego
Dec 12, 2025
1.0
I am a frequent customer at panera. But this location specifically has continuously had an issue with disorganization and taking forever with rapid pick up orders. I placed my order at 1:10pm and it is 1:35 currently and it is still not ready. The staff is usually very friendly so i'm unsure at this point if its an issue with management. This isn't a good location to stop at if you are in a hurry. I wouldn't leave this review if it weren't for the fact that this has now happened multiple times.
MM
Mz Miscellaneous
Nov 29, 2025
1.0
Kiosk was difficult to use, there were only 2 available. Tables were not clean. Food was okay!
KJ
Kevin Joyce
Nov 21, 2025
1.0
I go to the Groton Panera when I am visiting the Groton area. On many occasions I have ordered multiple cups for the same pickup time. There was 1 cup on the counter even though all were marked completed. It's not hard to put a cup out if a slip prints.
The iced coffee is just as bad as the Waterford Panera. The iced tea is darker than the iced coffee. The product is very weak and lacking flavor. I thought Panera's claim to fame was supposed to be consistency. The Panera we go to in MA almost always has great iced coffee but I have yet to get a good cup at the Groton or Waterford stores. Looking at the staff, I suspect they are managed by the same people.
It's really not difficult to make good iced coffee.
Why does Groton have a fireplace if they don't turn it on? They should probably have it serviced, since the soot on the doors would make it difficult to enjoy the ambience.
The manager is always friendly at the store.