CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Groton is here with warmth and welcome. Panera Bread. Food as it should be.
Mixed reviews on food quality, with some praising the taste while others noted issues like undercooked items and inconsistent preparation.
Service Issues
Numerous complaints about slow service, incorrect orders, and unprofessional staff behavior, particularly during busy times.
Cleanliness
Concerns raised about the cleanliness of the dining area and bathrooms, with several customers reporting dirty tables and unsanitary conditions.
Staff Friendliness
Many customers appreciated the friendly and helpful nature of the staff, although some reported negative experiences with specific employees.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect food preparation, leading to customer dissatisfaction.
KJ
Kevin Joyce
3 days ago
1.0
I go to the Groton Panera when I am visiting the Groton area. On many occasions I have ordered multiple cups for the same pickup time. There was 1 cup on the counter even though all were marked completed. It's not hard to put a cup out if a slip prints.
The iced coffee is just as bad as the Waterford Panera. The iced tea is darker than the iced coffee. The product is very weak and lacking flavor. I thought Panera's claim to fame was supposed to be consistency. The we go to in MA almost always has great iced coffee but I have yet to get a good cup at the Groton or Waterford stores. Looking at the staff I suspect they are managed by the same people.
It's really not difficult to make good iced coffee.
Why does Groton have a fireplace if they don't turn it on? They should probably have it serviced, since the soot on the doors make it difficult to enjoy the ambience.
The manager is always friendly at the store.
SM
Stuart Mcdonald
Nov 7, 2025
1.0
Worst meal !!! My wife ordered a chicken wrap with lettuce and tomatoes. She got 5/6 very small chicken crumbs, the tomatoes were the pieces you throw away (tuff seed ends) and some of the lettuce was already gone past it's life. I ordered an Italian that had so much salad dressing the meat had to swim just to stay up with the bread. You guessed it it l took a bite and it literally pushed down my face. We will never eat there again.
ES
eleanor schnell
Oct 16, 2025
5.0
Food and service was great!!
KR
King “Tassierat” Rat
Oct 2, 2025
5.0
Peaceful, spaceous location with separate dining areas that offer different moods. Staff are friendly, food was absolutely delicious, always a treat going to this location