CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Glastonbury is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers reported poor customer service, including unhelpful staff and unresolved order issues.
Cleanliness
Numerous reviews highlighted the dirty conditions of the restaurant, including filthy tables and restrooms.
Food Quality
While some customers enjoyed the food, many expressed disappointment with the quality, portion sizes, and freshness.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders and missing items.
Atmosphere
The restaurant's atmosphere received mixed reviews, with some appreciating the renovations while others found it lacking in cleanliness and comfort.
JM
Julia Kowal Morrison
Dec 30, 2025
1.0
I used to frequent this location a few years ago and never had any issues. Today I went in and ordered a coffee at the kiosk. I waited over 20 minutes and my cup never came out. I stood in line at the bakery area and asked a staff member what I should do as I placed the order but did not see my name up on the screen. He said to go back and wait. I waited another 5 minutes or so, and I let another staff member behind the counter know that I was just waiting for a cup. They did not help me either and multiple people who arrived after me were already being served. I was frustrated as I already paid and had my receipt. Other staff members were idle in the bakery area unwilling to help. I had to leave after almost 30 mins of waiting and nobody willing to help. I called customer service and they offered me a refund of the exact amount and it will take up to 30 days unless I want store credit I said no thanks I wont be returning.
JP
Julia Paskale
Dec 12, 2025
5.0
Such an amazing staff... thank you to Anthony and everyone!
HC
Hulki Capen
Dec 6, 2025
1.0
Customer service is terrible.
GG
Gary
Nov 22, 2025
3.0
I went to Panera for breakfast after not eating there in a long time. I was surprised to see the kiosk as the only way to order. Kind of felt like going to a typical fast food restaurant, but with a nicer seating area. I ordered a breakfast sandwich that was OK .... Nothing special. Frankly I was disappointed. Panera use to have an upscale coffee shop vibe, now it seems like it's just another fast food restaurant.
RF
R F
Oct 28, 2025
2.0
Timing of a remote order (such as pickup at 6:15!) does not match with actual restaurant (arrive at 6:15, stand there 15 more minutes until your food is actually ready at 6:30).
Does Panera Bread in Glastonbury accept reservations?
No, Panera Bread in Glastonbury does not accept reservations.
What are the usual opening hours of Panera Bread Glastonbury?
Panera Bread is open Monday through Saturday from 7:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does Panera Bread Glastonbury offer delivery and pickup services?
Yes, they offer delivery and Rapid Pick-Up services for convenient ordering.
Can I order food online from Panera Bread Glastonbury?
Yes, you can order online for Rapid Pick-Up or delivery through their website or the Panera Bread app.
What type of meals does Panera Bread Glastonbury serve?
They serve breakfast, brunch, lunch, and dinner.
What types of food specialties does Panera Bread Glastonbury offer?
They specialize in You Pick Two, Power Menu, Hand-Tossed Salads, Freshly-Baked Breads including Artisan and Specialty Breads, Flatbread Sandwiches, Soup in a Breadbowl, and Vegetarian Broth Bowls.
What payment options does Panera Bread Glastonbury accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
What nearby places can I visit before or after dining at Panera Bread Glastonbury?
You can visit nearby places like Moe's Southwest Grill for Tex-Mex cuisine, Yen Therapy for beauty and massage services, and Glastonbury Family Dental for dental care.
Are there any nearby retail or electronics stores close to Panera Bread Glastonbury?
Yes, nearby options include Verizon Authorized Retailer - Wireless Zone and Wireless Zone, Verizon Authorized Retailer for mobile phones and electronics.
What nearby wellness and fitness centers are close to Panera Bread Glastonbury?
Nearby is Fuller Yoga, a yoga studio, Glastonbury Kickboxing gym and martial arts club, and Naughty Shaman Center for Shamanic Arts offering massage and counseling.