Panera Bread

3.9
647 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Glastonbury is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
2450 Main Street, Glastonbury, CT
06033, United States

Hours

Reviews

3.9
647 reviews
5 stars
302
4 stars
170
3 stars
73
2 stars
34
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unhelpful staff and unresolved order issues.

Cleanliness

Numerous reviews highlighted the dirty conditions of the restaurant, including filthy tables and restrooms.

Food Quality

While some customers enjoyed the food, many expressed disappointment with the quality, portion sizes, and freshness.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders and missing items.

Atmosphere

The restaurant's atmosphere received mixed reviews, with some appreciating the renovations while others found it lacking in cleanliness and comfort.
  • JM
    Julia Kowal Morrison
    Dec 30, 2025
    1.0
    I used to frequent this location a few years ago and never had any issues. Today I went in and ordered a coffee at the kiosk. I waited over 20 minutes and my cup never came out. I stood in line at the bakery area and asked a staff member what I should do as I placed the order but did not see my name up on the screen. He said to go back and wait. I waited another 5 minutes or so, and I let another staff member behind the counter know that I was just waiting for a cup. They did not help me either and multiple people who arrived after me were already being served. I was frustrated as I already paid and had my receipt. Other staff members were idle in the bakery area unwilling to help. I had to leave after almost 30 mins of waiting and nobody willing to help. I called customer service and they offered me a refund of the exact amount and it will take up to 30 days unless I want store credit I said no thanks I wont be returning.
  • JP
    Julia Paskale
    Dec 12, 2025
    5.0
    Such an amazing staff... thank you to Anthony and everyone!
  • HC
    Hulki Capen
    Dec 6, 2025
    1.0
    Customer service is terrible.
  • GG
    Gary
    Nov 22, 2025
    3.0
    I went to Panera for breakfast after not eating there in a long time. I was surprised to see the kiosk as the only way to order. Kind of felt like going to a typical fast food restaurant, but with a nicer seating area. I ordered a breakfast sandwich that was OK .... Nothing special. Frankly I was disappointed. Panera use to have an upscale coffee shop vibe, now it seems like it's just another fast food restaurant.
  • RF
    R F
    Oct 28, 2025
    2.0
    Timing of a remote order (such as pickup at 6:15!) does not match with actual restaurant (arrive at 6:15, stand there 15 more minutes until your food is actually ready at 6:30).

Frequently Asked Questions About Panera Bread

Does Panera Bread in Glastonbury accept reservations?

No, Panera Bread in Glastonbury does not accept reservations.

What are the usual opening hours of Panera Bread Glastonbury?

Panera Bread is open Monday through Saturday from 7:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.