Numerous customers reported poor service, including rude staff and incorrect orders.
Food Quality
Mixed reviews on food quality; some enjoyed the burgers and ice cream, while others received cold or overcooked items.
Cleanliness
The restaurant was noted for being clean, but some customers mentioned unsanitary conditions and a messy dining area.
Pricing Concerns
Many customers felt the prices were high for the portion sizes and quality of food.
Positive Experiences
Despite the negatives, several reviews highlighted excellent customer service from specific staff members and enjoyable food.
PJ
Pamela John
Oct 21, 2025
3.0
Cold French fries suck!
SS
Shannon
Sep 26, 2025
5.0
Great soft serve. I love bringing my children here to get blizzards.
EG
Esmeralda Guerra
Aug 31, 2025
1.0
Never visit again, horrible service
MW
Michele Williams
Aug 29, 2025
5.0
Awesome
SC
Sarah Caratasios
Aug 25, 2025
1.0
I had the worst service tonight in the drive-through. My children were a little indecisive and when I got to the window I apologized, the young women looked at me and slammed the window in my face with no response. Next, she literally shoved our bags of food in my face and again slamming the window. She shoved the ice cream in my face as well. After receiving everything we had ordered, I asked her if everything was OK, she replied "yes, why" and slammed the window in my face again and proceeded to say something to the other staff members. This will be the last time I visit this DQ.
What are the operating hours of Dairy Queen Grill & Chill in Glastonbury, CT?
It is open every day from 11:00 AM to 9:30 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru for convenient service.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the restaurant is family-friendly and welcomes children, with features like high chairs.
Can I access free WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi is available at this location.
Where can I find more deals or place an online order for Dairy Queen Grill & Chill?
You can download the Dairy Queen app for exclusive deals, or order online at their website.
What are some popular specialties at this Dairy Queen location?
Popular specialties include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve cones, and shakes & malts.
What other dining options are near Dairy Queen Grill & Chill on Main Street?
Nearby dining options include Boston Market for American cuisine, Tisumi Sushi for Asian fusion and seafood, and Gourmet Wok for Pan Asian food.
If I'm visiting Anytime Fitness, how convenient is it to grab a treat at Dairy Queen Grill & Chill afterward?
Dairy Queen Grill & Chill is conveniently located near Anytime Fitness, making it easy to enjoy soft-serve ice cream or a meal after your workout.
What other services or shops are available nearby that customers might find useful?
Nearby you can find services like uBreakiFix for phone repairs, The UPS Store for shipping and printing, and Glastonbury Jewelers for retail and repair needs.