Business Details
About
Mexican Restaurant
Chipotle Glastonbury is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
604 reviews
5 stars
289
4 stars
109
3 stars
45
2 stars
47
1 star
114
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting a lack of hospitality and poor management.
Food Quality
Several reviews mentioned issues with food quality, including over-salted items, undercooked rice, and missing ingredients.
Cleanliness
The dining area and bathrooms were often described as dirty and poorly maintained, contributing to a negative dining experience.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor portion sizes, particularly with online orders.
Staff Attitude
A consistent theme was the negative attitude of staff, with many customers feeling unwelcome and uncomfortable due to the demeanor of employees.
- MRMaya RobilioNov 10, 20251.0Rude employees with H U G E attitude.
- SJShawnie JemisonNov 1, 20255.0I love this Chipotle in Glastonbury.
- ASAngela SantosOct 30, 20251.0Everyone seemed miserable ESPECIALLY the manager with the piercing in her lip. No one smiles about 3 ppl saw me including the manager and just looked at me until the 4th person came and ask what she could get for me. The manager also became annoyed with me because i wanted VEGGIES on the side and started mumbling things under her breathe to the employees that was attending to me because she would look at me then the other employee would laugh. The manager also claimed that I would be charged for the SMALL sides of VEGGIES I wanted which is inaccurate its only extra if u get guac (unless u have a veggie meal then its free), queso, or a protein. I am very familiar with the company and its policies and i also associate with several GM throughout the company. They definitely need to work on their hospitality and the management needs to be more knowledgeable and set an example for their crew. Also whoever is prepping the food has a heavy hand with the salt, I had to throw out my guac because it was just way to salty and i didnt want to go back after already being irritated with the terrible service. 1st and last time I will go here
- KMkeron Moore-ChungOct 26, 20252.0This review is about my last visit. After my son’s practice we stopped in before our long ride back home. I ordered a burrito that would have been nice if what happened did not upset me. My son ordered a bowl he enjoyed it. I ordered a burritos the lady is a great job making it. I am very picky, she worked with me. When I get to check out I order a bottle of Sprite. I asked for a cup so that I can through the Sprite into and add ice. They gave me a water cup. I asked for a size begger because when you add ice, it does not hold in the cup leaving me to either drink the reminder from the bottle or drink out of the cup and then add the reminder from from the bottle. The cashier was going to hand me the cup. Just before doing so I am assuming it was the person in charge, a young lady said I would have to pay for a regular cup. I explain to them just bought the bottle I need to travel 2 hours back home. The water cup wasn’t big enough.!I was still told I have to pay for the cup. Then the bomb shell is the process for the cup $3.50. I said what I just paid for a bottle of Sprite and now I have to pay the same price just for a regular cup. My patience has been very short lately. I was getting irritated. I attempted to returning my drink. She Rossini can’t return because the bottle was already open. Soni had to take the small cup add ice, throw the out the Sprite into the cup and then the leftover from the bottle through out. My whole ride back home was filled with disappointment. I can’t belief how Chipotle don’t support their customers I payed over $30 plus on food and then being charge for another I drink that was not needed. Thanks for a disappointing experience. Left me with distaste, and upset stomach. From my experience.
- ACalia charfaneOct 24, 20251.0Worst location I’ve ever been to not welcoming everyone look exhausted and ready to go I arrived at 10:20 on the dot proceed to the counter then this lady comes up stares at me before she spoke I order my food it’s barley anything left she ask me what I wanted I told her then I ask for corn and guacamole she said it’s none I said y’all don’t have any at all like none in store ? She says none like girl who is you fooling it’s 10:20 yall close at 11! Stop being lazy and go replenish this stuff Untill it’s time to go you got people still coming in your acting like it’s closing time it’s still a whole 45 min like erked my nerves so bad like get it together especially if yours open late you should be prepared ! And it was garbage !!! Omg I’m so mad they need to have a serious staff meeting or something because now seeing the reviews I would have never came here ! Disgusting and dissatisfied !
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Glastonbury serve?
Chipotle serves customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill in Glastonbury?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Glastonbury offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Glastonbury?
It is located at 160 Glastonbury Blvd, at The Shops at Somerset Square in Glastonbury, CT 06033.
How can I order online from Chipotle Glastonbury?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill in Glastonbury accept credit cards and gift cards?
Yes, they accept both credit cards and gift cards as payment methods.
Is Chipotle Mexican Grill in Glastonbury welcoming to LGBTQ customers?
Yes, the location welcomes LGBTQ customers.
What nearby beauty salons can I visit after enjoying a meal at Chipotle?
You can visit nearby beauty salons such as Luna Hair Studio, Andrea's Studio Salon, Studio Icon Studio 16, and Salon Brittany, all located near the restaurant.
Are there any nearby clothing stores near Chipotle Glastonbury?
Yes, several women's clothing stores and boutiques are nearby including francesca's, Chico's, White House Black Market, and J.Jill.
What nearby financial services can I find near Chipotle Mexican Grill?
Nearby financial services include Somnio Financial Group, CT Financial Partners, Mahoney Sabol & Company, Sarpu Cardinal Wealth Management Group, and Glastonbury Wealth Management of Janney Montgomery Scott LLC.