16 Handles

4.6
374 reviews
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Business Details

1300 Post Road, Fairfield, CT
06824, United States
(203) 292-9841
https://locations.16handles.com/16-handles-4415255d6232
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About

Ice Cream Shop
16 Handles is a dessert shop offering a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.

Details

  • DebitAvailable
  • Cash onlyNot available

Location

16 Handles
1300 Post Road, Fairfield, CT
06824, United States

Hours

Reviews

4.6
374 reviews
5 stars
270
4 stars
77
3 stars
12
2 stars
4
1 star
11

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted the establishment is generally clean, but there were several complaints about unsanitary conditions, particularly regarding the toppings bar and bathrooms.

Customer Service

While some reviews praised the friendly and helpful staff, others reported poor service experiences, including dismissive behavior from employees.

Flavor Variety

Customers appreciated the wide selection of flavors and toppings, with many highlighting unique options like vegan and oat milk-based froyo.

Pricing Concerns

Several reviews mentioned that the prices are perceived as high, with some customers feeling that the value does not match the cost.

Overall Experience

The overall experience is mixed; while many enjoy the product and atmosphere, issues with service and cleanliness have led to negative experiences for some customers.
  • SK
    Sarah Kolesk
    Oct 21, 2025
    5.0
    Clean establishment and delicious froyo. No sugar added options availible. Outdoors seating too
  • MJ
    Michael (Jodeci888)
    Sep 23, 2025
    3.0
    The yogurt was good, but the cashier didn't take the scale when he rang up my cone. Also, how do you have the audacity to have a tip screen at check out when I serve MYSELF?
  • NS
    Nicole Marie Sanchez
    Sep 1, 2025
    1.0
    Came from Springfield Massachusetts today and was craving this ice cream a lot, I already knew what I wanted and asked the lady if I can just take the ice cream real quick because I came from far and she just closed the door on our face and let two couple in. I explained to her that I came from far and the app said it closed at 11 and she said she didn’t care. Super bad service.
  • JF
    JESSICA FUNK
    Aug 27, 2025
    2.0
    I was there last time and there were no issues, but before that, when we got ice cream the guy who took the medicine ney from is and other people got spoons, held them where the food goes with his very dirty hands and then put them in our ice cream cups filled with ice cream. It was disgusting, we had to throw away the ice cream we paid over $20.00. ice cream is ok, they make the money from toppings, th toppings are in the open and not hygienic at all.
  • XG
    Xiomari Caban Garcia
    Aug 17, 2025
    4.0
    It’s like your local Froyo world ! The best flavor in my opinion was the Nutella. They even have oatmilk based Froyo options. And they have this unique ‘Hazelnut Crunch’ topping it was phenomenal !!! Very popular spot it’s always packs in the summer.
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Frequently Asked Questions About 16 Handles

What types of desserts does 16 Handles in Fairfield offer?

16 Handles offers a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.

What are the operating hours of 16 Handles in Fairfield?

16 Handles is open Monday to Thursday from 12:00 PM to 10:00 PM, Friday from 12:00 PM to 11:00 PM, Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 10:00 PM.