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Wendy's

3.6
(742 reviews)

Business Details

86b Elm Street, Enfield, CT
06082, United States
(860) 239-0043

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
86b Elm Street, Enfield, CT
06082, United States

Hours

Reviews

3.6
742 reviews
5 stars
282
4 stars
173
3 stars
112
2 stars
59
1 star
116

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold, undercooked, and poorly prepared items.

Service Speed

Many reviews highlighted slow service, with long wait times reported at both the drive-thru and in-store.

Cleanliness

Customers expressed concerns about the cleanliness of the restaurant, including dirty dining areas and unsanitary conditions.

Staff Attitude

Several reviews mentioned rude or indifferent staff, indicating a lack of professionalism and customer service.

Management Issues

There were complaints about poor management oversight, with staff appearing unmotivated and untrained.
  • TO
    Tyreese Oswald
    Feb 15, 2026
    1.0
    I usually don't make reviews on places because I personally feel like it's never that serious to take time out of your day to bash employees. But what I saw genuinely shocked me. I was sitting in the drive thru someday last week, and the person first handed me my drink and they were waiting on the food so they closed the window and took the next persons order. I see them use the scooper to get the ice that is connected to the soda machine. Then I see this man that is walking past the machine reach into the same place where the ice is stored with his BARE hands and proceed to put the ice in his mouth. The person that was on drive thru didn't say anything either like this was just a normal occurrence. I was just so disgusted that I just wanted my food so I could go home. If they do that in front of their customers, imagine what they do knowing the customers can't see them. DO NOT get your drinks with ice at this location you are drinking bacteria! This place should be shut down immediately! Edit: This store is trying to hide my review. This is the second time I've had to edit it to make sure it's visible! Maybe if you wouldn't do disgusting things, you wouldn't have to go through the trouble of dealing with reviews that can affect your business.
  • PH
    Paola Hernandes
    Feb 3, 2026
    1.0
    The little girl that was on the cash register last night has literally no sense of urgency. I was waiting so long for my food to the point when I got it, it was already cold. And then the cherry on the top, I see the counter girl just walking so slowly back up to the front like she doesn’t have a job to do. It’s called FAST food.
  • LJ
    Leigh Jefferson
    Jan 22, 2026
    1.0
    Slowest Wendy’s in existence. 30 minutes to put grilled chicken on a tortilla. Employee locked doors I waited and when I finally got my order, they didn’t even give me a BS courtesy apology acknowledging my wait.
  • JK
    J Ka
    Jan 5, 2026
    1.0
    I pulled up in the drive thru around 8:30 on Sunday the 4th. No one answered the drive thru so I assumed the store was closed for the night. As I’m driving out of the drive thru, I see about 6 workers just sitting down in the lobby and talking amongst themselves. My question is where was the manager on shift? I’m contacting corporate.
  • DO
    daniel odell
    Jan 3, 2026
    1.0
    Went in to grab food on my break and a worker by the drive thru was stuffing his face with a burger while handling peoples food. Then proceeded to wipe his mouth and nose and continue to handle people's food. Asked the Manger for my money back and told him why and he offered no apology ,nothing. Stay far away from this place, the workers there clearly don't care about food safety. This happened at 735pm on 1/2/26.

Frequently Asked Questions About Wendy's

Is Enfield Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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