Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Enfield, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive towards customers.
Slow Service
Many customers reported excessively slow service, both in-store and at the drive-thru, often leading to long wait times.
Food Quality
Several reviews mentioned issues with food quality, including incorrect orders, burnt items, and expired food being served.
Cleanliness
Customers expressed dissatisfaction with the cleanliness of the location, noting dirty tables and unsanitary conditions.
Mixed Experiences
While many reviews were negative, a few customers praised specific staff members and noted positive experiences, indicating inconsistency in service.
JP
Jason Phillips
2 days ago
1.0
Just don’t bother with this one
AA
Anonymous
Dec 12, 2025
1.0
This location has the worst customer service I've had at a Dunkin. It's either all teenagers who completely ignore you when you're waiting for a mobile order while they continue talking to themselves, or it's the rude woman who works day shift making coffee. She is literally the rudest person I've ever dealt with. She ignores you when you talk to her, she shoves your drink at you. Today after asking if a bag was mine, she got annoyed with me, gave massive attitude and when I told her all I did was ask her a question, she turned around to her coworkers and said "why does this chick have such an attitude" to which they all laughed. I waited almost 25 minutes for an order I had placed 5 minutes before I left my house. Then they still had no idea where my food was and found the mobile ticket sitting on the shelf for the drive through orders.
Everyone is unprofessional, rude and plain nasty sometimes there. All except the younger, shorter girl and another nice guy there.
DD
David Doran
Oct 23, 2025
2.0
It’s typical Dunkin’ Donuts coffee and donuts so no issue with the food but the service and atmosphere is needing much improvement. They have young kids that work here with their friends coming in to talk with them and use vulgarity and very loud and not seem to care about their job. A lot of of the school kids come in after school to hang out which is better than the alternative, but there is no management at this location that overseas their people are working and not spending the time on their phone or having their friends come in causing a disturbance to people trying to enjoy a cup of coffee
MP
Monica Vera Pacheco
Sep 12, 2025
2.0
Drive Thru: Hit or miss but last few times I've gone which has been in the afternoon around 2:00 or 3:00 its been a complete miss. They not onlybtake forever to just take ur order or even acknowledge you at the window and ordering speaker. Yesterday I asked for a Sausage Egg and Cheese NOT toasted and they toasted it with a few burned pieces, then today I asked for it on a plain bagel, and it was inedible, the whole bagel was burnt, brown and black and when I was sitting in front of the drive thru window I was starting to get annoyed from waiting so long while the three teenage/young men were just talking to another young customer at the front, they turned to look at me a few times and didn't do anything. I saw someone else drink sitting there while they talked too. It wasn't until another gentleman from the back brought my food out and that's how it looked... it was disgusting. I've never seen a bagel so badly burnt being sent out that way to get eaten. I wish I had seen it before I left the drive thru but I didn't have the time since they wasted it all just talking
JA
jim Ace
Aug 27, 2025
1.0
Every time I go in that store the only person in there it takes him an hour to take care of me