McDonald's

Reviews

• AO

  Alex Ortiz

  Apr 4, 2026
  1.0
  This is by far the slowest McDonalds ever. They have you pull around as soon as you pay so that their times look as is they have fast service. It’s usually a 3-5 minute wait even with no line in site. The food order is usually off. If you have any special requests. Atmosphere is usually dead or teens on their phones flirting with one another. Management has to do better. Stop worrying about your service time at the window and having people drive around. Next time I’m sitting at the window for an additional 10 minutes while I eat my food. Period!
• AW

  Amy White

  Apr 2, 2026
  1.0
  I order a Quarter Pounder with no cheese. I repeat, make sure there is no cheese. I wait an extra seven minutes, presumably for my special Quarter Pounder with no cheese. Someone delivers it to my car window, saying, "Quarter Pounder no onion?" I say, "Do you mean no cheese?" She looks in the bag where a ticket is stuck to the box that clearly says no cheese. She hands it to me. I drive away. I get back to my work desk and open the box. OF COURSE THERE IS CHEESE ON IT. (And onion, in case you were wondering). Why can't anyone do their job correctly anymore?!?!?!
• CT

  Carl Tyler

  Mar 31, 2026
  5.0
  Understaffed but friendly and clean.
• KS

  K Smalley

  Mar 17, 2026
  1.0
  I am requesting immediate escalation of Case #35675898. I finally heard back from someone regarding my complaint, but that follow-up call only made the situation worse. During the conversation, the store manager referred to me as “dear.” I told him not to address me that way, as I found it inappropriate and unprofessional. Rather than continuing the conversation respectfully or addressing my concerns, he responded that he did not deserve to be spoken to in such a way, stated that he would escalate the matter, and then ended the call without answering my questions about who it would be escalated to or when I could expect follow-up. I attempted to call back immediately, but the line went to voicemail and then disconnected, making it impossible to leave a message. At this point, I have made repeated good-faith efforts to resolve this matter directly, and each step has involved further unprofessionalism, poor communication, or lack of accountability. I am requesting: 1. Follow-up from someone other than the store manager involved in this call 2. Confirmation of who is now handling this escalation 3. A clear response regarding refund resolution 4. Review of the conduct displayed during both the original in-store incident and the follow-up call Please do not route this back through the same individual. I would like contact from a district leader, owner/operator, or other appropriate person with authority to resolve the matter professionally.
• KS

  Katy S

  Mar 5, 2026
  1.0
  UPDATE #3: APRIL 7, 2026 - Company still has yet to provide a resolution or respond to my messages/email. Sexual harassment.. Staff members threatening paying customers.. Please stop endorsing Walsh Enterprises owned McDonald’s franchises in CT / MA / RI and/or wherever else. UPDATE #2: MARCH 17, 2016 - Hello, I am requesting immediate escalation of Case #35675898. I finally heard back from someone regarding my complaint, but that follow-up call only made the situation worse. During the conversation, the store manager referred to me as “dear.” I told him not to address me that way, as I found it inappropriate and unprofessional. Rather than continuing the conversation respectfully or addressing my concerns, he responded that he did not deserve to be spoken to in such a way, stated that he would escalate the matter, and then ended the call without answering my questions about who it would be escalated to or when I could expect follow-up. I attempted to call back immediately, but the line went to voicemail and then disconnected, making it impossible to leave a message. At this point, I have made repeated good-faith efforts to resolve this matter directly, and each step has involved further unprofessionalism, poor communication, or lack of accountability. I am requesting: 1. Follow-up from someone other than the store manager involved in this call 2. Confirmation of who is now handling this escalation 3. A clear response regarding refund resolution 4. Review of the conduct displayed during both the original in-store incident and the follow-up call Please do not route this back through the same individual. I would like contact from a district leader, owner/operator, or other appropriate person with authority to resolve the matter professionally. UPDATE #1: ADDITIONAL DETAILS AFTER COMPANY’S GENERIC REPLY TO MY EXPERIENCE: Let the record show I’ve called 3x to your support # and emailed 2x via the app. I’ve still yet to speak with someone directly, receive a refund, and/or be offered any suggested solutions. It has been 7 days. Original Review: This was STILL one of the worst customer service experiences I’ve had anywhere. I placed a mobile curbside order, checked in correctly, and quickly received an app notification saying my food was on its way out. Nineteen minutes later, no one had come to my car. I finally got my two young children out and walked inside, only to see a staff member bringing out my order as I entered. From there, the experience only got worse. Management was dismissive, argumentative, and contradictory. I was given multiple excuses for the delay, including that my order was “large,” that the app notification was automatic, and that drive-thru customers had to be prioritized because they had higher-value orders. I then requested fresh food because I no longer trusted that the original order had not been sitting, and instead of resolving the issue professionally, they refused to refund me in store and told me to use the app. I ended up paying for the same order a second time just to get fresh food for my family. Ironically, the replacement order came out in about 5 minutes, completely contradicting their earlier excuses. The most concerning part was the behavior of management. One staff member spoke dismissively about my complaint within earshot, another interrupted while I was trying to speak with the general manager, and I was later threatened with police involvement while trying to call the customer service number posted outside the building. This was not just a long wait. It was rude, disorganized, and mishandled from start to finish.

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