I had a very disappointing experience at this location. I ordered a Build Your Own Luxe Cravings Box that clearly included a vegetarian chalupa with potatoes, a bean burrito, and cheesy fiesta potatoes. However, my order was completely wrong. The chalupa and cheesy fiesta potatoes were missing, and instead of a bean burrito, I was given a beef burrito. As a vegetarian, receiving beef is not a minor mistake — it’s a serious issue that shows a complete lack of attention to dietary preferences. On top of that, the food I received was cold, had an unpleasant smell, and no sauces, napkins, or basic items were included. I’ve attached both my order receipt and the actual food, and it’s clear they do not match at all.
•Missing items (chalupa and cheesy fiesta potatoes)
•Wrong order (beef instead of vegetarian items)
•Food was cold and smelled bad
•No sauces, napkins, or basic items provided
This wasn’t just a small error, it was multiple issues combined, which reflects very poor service and quality control. I will not be coming back.
Serving beef instead of vegetarian food is a serious issue, not just a simple order mistake.