Dunkin'

3.6
389 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve East Lyme, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
209 Flanders Rd, East Lyme, CT
06333, United States

Hours

Reviews

3.6
389 reviews
5 stars
157
4 stars
82
3 stars
50
2 stars
32
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Many reviews mentioned issues with incorrect orders, including wrong items and poorly prepared food.

Cleanliness

Some customers noted cleanliness issues, particularly in the bathrooms, while others praised the cleanliness of the store.

Staff Attitude

There were mixed reviews about staff attitude, with some praising friendly service while others reported unprofessional behavior.

Product Quality

Feedback on product quality was inconsistent, with some customers enjoying their drinks and food, while others complained about stale or poorly made items.
  • ML
    Michelle Lewis
    Nov 15, 2025
    1.0
    I went in as the drive up had a long line. I waited 7 min and not one person asked if they could help me! I left and will never go back!
  • JD
    Jennifer D
    Nov 9, 2025
    5.0
    Grew up with Dunkin and love my coffee, actually got a donut today. Super fresh and gooey
  • JM
    Josh M
    Nov 6, 2025
    1.0
    This was the worst Dunkin experience I’ve ever had. I’ve always asked for light ice on any drink I’ve ordered Dunkin or not. At this location the girl who made my drink didn’t fill my cup so I politely asked her why it wasn’t filled fully to the top. She responded back that you pay for ice and that since I asked for light ice I get less drink. I could understand this response if I ordered an expresso drink but this was a regular coffee. When I asked again if she would fill my drink she refused and said she would not go into more of her supplies and that she was not going to argue with me. I politely asked one more time why she couldn’t just make my coffee the way I preferred as a paying customer. Her response was to ask if I wanted the coffee and if not she will just cancel my order and I can leave. I took the coffee to avoid additional drama and calming said that I wasn’t sure if I’d be back to this location. She replied “ good, there’s plenty of other places to get your coffee.” I’m not sure if this is an actual Dunkin policy because I’ve never seen other Dunkin locations do this to one of my drinks in the past but, the way she spoke to me when I was trying to be polite about this is no way to treat people. The drink was gross and probably half sugar. My overall experience was a good reminder on why I usually avoid Dunkin.
  • DG
    Dan G
    Oct 26, 2025
    3.0
    It was completely packed. I was in the drive through with a mobile order and was in the line 20 minutes. The people coming out from the inside did not look happy either. A few had nothing in their hands and they just went in five minutes earlier. When I finally got to the window they did not know what order they were on. The worst dunkin I have been to. It was 10:30 on a Sunday. And don't bother with the app because they never give you your points anymore.
  • LL
    Lexusis300life
    Oct 25, 2025
    1.0
    Went there just a little while ago through drive-thru ask for two different kinds of donuts they said they were out of those two and they asked for another one and another woman came across the loudspeaker very angrily saying we're out I said you're out of every single donut and she said yes with attitude absolutely unprofessional and ridiculous they're called dunkin' donuts and it's not even about that it's about the attitude I can understand that you guys are busy but that's the whole point of running a business is to be busy and you shouldn't have employees working there just because they're having a bad day take it out on the customers ridiculous

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in East Lyme, CT?

Dunkin' in East Lyme, CT is open every day from 5:00 AM to 8:00 PM.

What types of meals does Dunkin' serve at this location?

Dunkin' serves breakfast, lunch, and brunch meals at the East Lyme location.