Wendy's

Reviews

• JC

  Joseph Cole

  Nov 16, 2025
  1.0
  I have had nothing but problems at this location. Most recently my buddy ordered for pickup via the Uber Eats app. Order was placed after the lobby closed. Driverthru told us to pull around to the pickup window. Buddy waited in the rain only for them to try to gaslight him that is was picked up by a driver and likely at his house. It wasn't delivery. The order shows it wasn't delivery. If someone took it, it' because in the time it took to drive around the other side, they handed it to someone without even checking the name. Mind you, the order was placed at 11:45, they closed the lobby at 10. So it's not like someone went in and grabbed it off a shelf. They just flat out gave it to the wrong person and didn't do anything to confirm. We're showing them that the app clearly shows it's listed as ready for pickup and has not been flagged as picked up by anyone. They kept insisting a driver had it. Refused to remake it or do anything to make it right. They were very rude and would not provide information to contact the manager. I know things happen and dealing with irate customers sucks. But this was absolutely the worst customer service experience I've ever had.
• EE

  Elijah

  Nov 15, 2025
  5.0
  Great service
• JS

  joe sansom

  Nov 14, 2025
  5.0
  First time trying a Wendy's was amazing. Low price, great food. I must apologise for my friend who spilt my Hi-C everywhere.. :(
• AP

  Arca Pacto

  Nov 5, 2025
  1.0
  Today I had a bad experience in This restaurants I think that The cashier should be more attentive at the cash register and is pending when one is going to pay by card talk to the magneter it seems that she does not care what I mention that event happened at 1:47pm It is very unfortunate not to be heard because we are Hispanic, the saddest thing is that the magneter is Hispanic. Hoy tube una mala experiences en Este restaurants pienso que El cajero debe estar mas pendiente en la caja registadora y esta pendiente cuando uno va a pagar con tarjeta hable con la magneger parece que no le importo lo que mencione ese suceso paso a las 1:47pm. es muy lamentable no ser escuchado por ser raza hispana lo mas triste es que la magneger es hispana.
• AA

  Amajaris Azar

  Sep 26, 2025
  5.0
  I cannot say enough amazing things about Danny the manager at the Wendy’s on 65 Frontage Rd. in East Haven. Every single visit, he goes above and beyond to make sure my order is perfect — not just once in a while, but every single time. He is thoughtful, attentive, and incredibly personable. You can truly see the love and care he puts into his work. What really stands out is how much he remembers and values his customers. Danny now knows my order by heart, and he always greets me with kindness and warmth that makes the experience so much more than just grabbing food. He’s sweet, professional, and has a genuine way of making people feel appreciated. On top of that, he runs the entire team with impressive leadership. The restaurant always feels organized, smooth, and welcoming when Danny is managing. His presence is the difference-maker — he sets the tone, motivates his team, and keeps everything moving like clockwork. It’s rare to find someone in fast food who treats their job with such pride, but Danny is proof that excellent customer service still exists. He elevates the Wendy’s experience, and he’s the reason I keep coming back. Wendy’s is truly lucky to have someone like him representing the brand. I order a salad everytime and before Danny ny experience with this wendys was always questionable. After Danny this is my preferred Wendys! 5 stars now and 5 stars will always follow Danny, a great addition and they are lucky to have him! Promote him to Regional Manager, give him a bonus or something!

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