Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
866 reviews
5 stars
362
4 stars
164
3 stars
139
2 stars
61
1 star
140
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported problems with order accuracy and slow service, with several mentioning that their orders were frequently incorrect or incomplete.
Food Quality
While some customers enjoyed the food, others complained about cold or poorly prepared items, indicating inconsistency in food quality.
Cleanliness
The restaurant was generally noted for being clean, with several reviews highlighting the cleanliness of the dining area and restrooms.
Customer Service
Customer service experiences varied widely; some praised staff for being friendly and helpful, while others reported rude or unprofessional behavior from certain employees.
Speed of Service
Several reviews mentioned fast service, although this was often contradicted by complaints about long wait times during busy periods.
- RRRodger1 day ago1.0Nearly empty restaurant, I waited 10 minutes for a coffee because the kid behind the counter thinks putting liners on trays is more important than customer service. I had to ask twice. Then I got the evil eye
- GGGloria GaglianoNov 9, 20255.0I received the correct order, the food was good but french fries was warm; when I requested cook to order fries. The employees was polite and friendly. This McDonald's location was clean in the outside.
- MMMARISELLY “MARY”Nov 2, 20251.0This Mc Donald’s Is Not Good The Staff Needs full Training I went there on Saturday 11/08/25 around 6pm The drive through lines were long. I decide to go inside There where people just standing there so I asked the worker in front of register to take my order and she said No I asked why she said they were trying to play catch up so they would not be taking any more orders. I asked for manager who was very unprofessional and she said the same thing . So my thought is if you can serve a paying customer and you can manage a McDonald then they need to close it down. They are very unprofessional and they have no customer service training. Many un happy customers
- MGMichael GonzalezOct 16, 20255.0Very fast
- MPMichele PotterSep 28, 20255.0The new Gold chicken sandwich is delicious!
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's in East Haven, CT?
McDonald's East Haven location is open 24 hours a day, 7 days a week, including drive-through and delivery services.
Can I order McDonald's food for delivery or pickup?
Yes, McDonald's in East Haven offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods are accepted at the McDonald's on 687 Main St?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order food from McDonald's East Haven online?
You can order online through their delivery URL or use the McDonald's App available for iOS and Android devices.
Does the McDonald's at 687 Main St have a drive-thru?
Yes, this McDonald's location has a 24/7 drive-thru service.
What is the price range at McDonald's East Haven?
The price range is categorized as 'One', indicating affordable pricing.
What services are available at McDonald's East Haven?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby dining options are available around McDonald's 687 Main St?
Nearby restaurants include Annex Auto Repair for automotive needs, Rumba Cafe Bar and Lounge, My Country Store & Buffet Latino, Village (Greek), East Haven Village Family Restaurant, The Little Colombia Restaurant, and KFC for alternative food choices.
Are there automotive services near McDonald's East Haven?
Yes, nearby automotive services include Annex Auto Repair, Performance Auto Center, McDermott Auto Group, WS Editions Collision, Crabtree Motor Group, Crabtree Lexus of New Haven, David McDermott Lexus of New Haven, Lexus dealer and automotive repair, and Bobby Crabtree Chevrolet of New Haven.
Is there public transportation near McDonald's East Haven?
Yes, the New Haven Terminal transportation hub is located nearby, which can help customers reach McDonald's easily.