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Dunkin'

3.7
(495 reviews)
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Business Details

265 Ellington Rd, East Hartford, CT
06108, United States
(860) 904-9301
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve East Hartford, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
265 Ellington Rd, East Hartford, CT
06108, United States

Hours

Reviews

3.7
495 reviews
5 stars
221
4 stars
97
3 stars
63
2 stars
33
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times and orders taking much longer than expected.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.

Staff Training

Numerous comments indicated a lack of training among staff, leading to poor service and mistakes in order fulfillment.

Cleanliness

While some customers noted that the location was clean, others reported unsanitary conditions, particularly in the bathrooms.

Customer Service

Feedback on customer service was mixed, with some praising individual staff members while many others criticized the overall attitude and professionalism of the employees.
  • KS
    Krystyna Subrian
    Nov 20, 2025
    1.0
    Service is so slow and they always get the order wrong! Drive thru line always takes forever!
  • CP
    C P
    Nov 7, 2025
    5.0
    Mona is the absolute best! She's fast and attentive and friendly. I go to so many Dunkin Donuts and she is the best of all of them.
  • AG
    Antwion Granderson
    Oct 14, 2025
    5.0
    Really great experience at this Dunkin' Donuts. Mason and Andrew are very great energetic and welcoming. I will always come back to this Dunkin' Donuts when I see them there good energy good service good people.💯👌
  • JS
    John Sanchez
    Oct 2, 2025
    4.0
    The coffee was fresh and well made. The lobby was clean, organized and pleasant to be in. The bathroom was clean and well stocked. The service was fast albeit it wasn't peak time. I would absolutely return to this location.
  • CR
    Celly Roma
    Sep 22, 2025
    2.0
    Every time I go, there’s somebody inexperienced or the service is very poor. The manager took 5 to 10 minutes, talking to her employees in front of the window while I waited for my order then she gave me an attitude. This is not the first occurrence of poor service.
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Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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