Dunkin'

4.0
242 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Durham, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
38 Main St, Durham, CT
06422, United States

Hours

Reviews

4.0
242 reviews
5 stars
118
4 stars
53
3 stars
35
2 stars
16
1 star
20

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Staff Performance

Feedback indicated inconsistency in staff training and performance, with some employees praised for their friendliness while others were criticized for being unhelpful.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms, which were noted as being poorly stocked or dirty.

Product Quality

While many customers enjoyed the coffee and donuts, there were complaints about food quality, including poorly prepared items and inconsistent drink orders.

Positive Experiences

Despite the negative feedback, some customers highlighted positive experiences, particularly with specific staff members who provided excellent service.
  • CC
    CP_slaps
    Oct 24, 2025
    1.0
    they didn’t get my food ready like at all
  • JJ
    Jessica J
    Oct 15, 2025
    3.0
    Planning on grabbing a drink. Bathroom was not stocked and employees could not find any supplies.
  • TR
    Tiffany Robinson
    Oct 9, 2025
    1.0
    Horrible customer service!!! I tried to inquire about a GrubHub order I had to pick up and I said excuse me multiple times, worker never turned around to acknowledge me. Like neverrrr!!! Another worker told me it was my job to grab straws. Buts it's Durham, I should've known!!
  • JB
    Joe Barone
    Sep 17, 2025
    5.0
    Perfect except for the bees.
  • CS
    Christine S
    Jul 3, 2025
    5.0
    BEST Dunkin I've been to in a long time. The two young men working were so sweet and helpful. I will make the extra drive to come to this Dunkin again. The food tasted great and not like sanitizer like other dunkins.

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Durham, CT?

This Dunkin' in Durham, CT is open from 5:00 AM to 9:00 PM Monday through Saturday, and from 5:00 AM to 8:00 PM on Sundays.

Does this Dunkin' offer delivery and pickup options?

Yes, Dunkin' in Durham provides both delivery and curbside pickup services.