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McDonald's

3.7
(924 reviews)
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Business Details

652 New Haven Ave, Derby, CT
06418, United States
(203) 734-3437
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
652 New Haven Ave, Derby, CT
06418, United States

Hours

Reviews

3.7
924 reviews
5 stars
376
4 stars
198
3 stars
147
2 stars
77
1 star
126

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, order mix-ups, and poor communication from staff.

Food Quality

While some customers enjoyed fresh and hot food, others received cold or improperly prepared items.

Staff Behavior

Feedback indicated inconsistent staff attitudes, with some being friendly and helpful, while others were reported as rude or unprofessional.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and issues with food hygiene.

Pricing Concerns

Customers expressed dissatisfaction with high prices relative to the quality and service received.
  • CW
    Celestria W
    Dec 30, 2025
    1.0
    Normally don't have an issue here but just now an associate made a mistake at the register. That's not the issue, everyone makes mistakes. The issue is, what seemed to be the manager had us sitting at the window for over 10 minutes without any explanation. He just tap tap tapped the computer and my card for over 10 minutes while my 2 bags of ice, and my daughter's milkshake melted away on the counter. Then he walked away, I had to ask another associate for an explanation and to make my daughter's milkshake over again. My two bags of ice already started to melt and water pooled in the bottom of the bag. No consideration or communication for a paying customer at all.
  • AS
    Augusta Szabo
    Dec 23, 2025
    3.0
    Very empty and cold.
  • YO
    Young Oh
    Oct 26, 2025
    1.0
    Worst customer service. Ordered on app a least 15 minutes ahead to ensure it was ready when I got there, since I was in a rush. Wasn’t ready when I got there. Waited another 5-10 minutes for them to “find” my order. No apologies or compensation from the manager. Front counter person didn’t even know what street he worked at, when I asked for the address to make sure I ordered at the correct location. Wow! Sad. Go at your own risk. Know they most likely will screw up your order, which they did last time I went. My fault for giving them another chance.
  • AS
    Atouch Store
    Oct 14, 2025
    5.0
    Nice milkshake 😋 👌
  • TA
    Tahir Aziz
    Oct 7, 2025
    5.0
    Keep it up
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Derby, CT?

McDonald's in Derby, CT is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery and curbside pickup?

Yes, this location offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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