McDonald's

3.7
918 reviews
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Business Details

652 New Haven Ave, Derby, CT
06418, United States
(203) 734-3437
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
652 New Haven Ave, Derby, CT
06418, United States

Hours

Reviews

3.7
918 reviews
5 stars
374
4 stars
196
3 stars
148
2 stars
77
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude staff, long wait times, and order inaccuracies.

Food Quality

While some customers enjoyed fresh and well-cooked food, others reported issues with cold items and hair found in food, raising concerns about cleanliness.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and restrooms, with some customers expressing disgust over dirty tables and floors.

Order Accuracy

A recurring theme is the frequent mismatch of orders, with many customers noting that their requests were not fulfilled correctly.

Pricing

Several customers commented on the high prices relative to the quality of food and service, suggesting that the value may not meet expectations.
  • YO
    Young Oh
    Oct 26, 2025
    1.0
    Worst customer service. Ordered on app a least 15 minutes ahead to ensure it was ready when I got there, since I was in a rush. Wasn’t ready when I got there. Waited another 5-10 minutes for them to “find” my order. No apologies or compensation from the manager. Front counter person didn’t even know what street he worked at, when I asked for the address to make sure I ordered at the correct location. Wow! Sad. Go at your own risk. Know they most likely will screw up your order, which they did last time I went. My fault for giving them another chance.
  • AS
    Atouch Store
    Oct 14, 2025
    5.0
    Nice milkshake 😋 👌
  • TA
    Tahir Aziz
    Oct 7, 2025
    5.0
    Keep it up
  • MS
    Marissa Santiago
    Sep 26, 2025
    5.0
    Get Uber eats from here all the time they are prompt and they have "the best". quarter pounders with cheese they are well cooked and juicy....
  • EE
    Eros
    Sep 19, 2025
    1.0
    Idk man, I ordered one thing, a single item with no changes and it still got messed up😭 it’s a whole other sandwich
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Derby, CT?

McDonald's in Derby, CT is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery and curbside pickup?

Yes, this location offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.