Chipotle Mexican Grill

Reviews

• JK

  J Kessinger

  2 days ago
  1.0
  We haven’t even had a chance to eat here because of how horribly understaffed this location is. For weeks now, the evening crew is completely overwhelmed or the doors are all locked for whatever reason. Do better by your workers, chipotle. Shorten your hours if you can’t find people who want to do this work. Absolutely embarrassing
• AA

  Alexandra Alvarez

  Feb 21, 2026
  1.0
  On 2/21/2026 around 9 PM, I ordered a bowl with half chicken and half steak. The General Manager, Jasmine, asked if I wanted double meat. I clarified that I wanted half and half, but she still added double meat and then questioned me about it. When I clarified again, she sighed and rolled her eyes. I ultimately asked another employee to finish my bowl As i write this rewiew I noticed there was a recent review mentioning similar behavior. This type of conduct, especially from a General Manager, is unprofessional and should be addressed.
• SK

  Sanjay Khurana

  Feb 16, 2026
  1.0
  Horrible! General Manager Jasmine and Alyssa were nasty. There was no fajitas, there was a dry bottom layer of black beans. She gave me half of serving of guacamole (lot of guacamole stuck to the spoon), when I asked her for a little bit more, she charged me for two. When I told them that about the serving size at the other stores, Jasmine told me that she is the general manager and told me to go to another store.
• PV

  peter v

  Feb 12, 2026
  3.0
  The closers are actually so bad it’s embarassing. The food station is left dirty, with all the proteins and rice hours old with them taking forever to replenish them; tables are left dirty with trash on them. Going in the afternoon is a completely different experience though, the workers are nice and accomodating and the store is kept much cleaner. However, there is definitely a staffing problem and management seems to be stretching hours or something as every other chipotle ive been to (whether it’s in the area or out of state, in the middle of the city or a rural nowhere) has always had much more staff scheduled and working than there are at this store at any time of day.
• EY

  Emily Yates

  Feb 3, 2026
  1.0
  I wish I had read the reviews before coming here. This Chipotle was an absolute dump. My 9-year-old daughter found a short black curly hair in her sour cream. She pulled it out and showed me—completely disgusting. Unfortunately, the same sour cream was already on my bowl as well, so we threw all of our food away. I told the cashier what happened. She asked if I wanted a refund, and I said yes but I was also telling them so they would be aware of the issue. She then went to get the General Manager. While they were talking, I overheard the cashier say, “She already ate most of her food,” which was not true and immediately made it feel like they were assuming I was lying to get free food. The General Manager then told me she would not give a refund because my daughter had wiped the hair on her chair after pulling it out. Let that sink in: a 9-year-old reacted instinctively after finding a hair in her food, and that was used as the justification to deny a refund for contaminated food. I was also told they don’t refund sour cream because it’s “free,” despite the sour cream being all over the food. I don’t recall receiving a sincere apology, but I do remember being dismissed and made uncomfortable over a legitimate food safety issue. There are so many better options in this neighborhood. This was my first truly bad experience anywhere nearby. Disgusting food handling and even worse customer service. I won’t be back.

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