Chipotle Shoppes at Farmington Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted poor cleanliness and unsanitary conditions in the dining area and food prep areas.
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences of slow service and incorrect orders.
Food Quality
Several reviews mentioned issues with food quality, including dry or poorly prepared items, and inconsistent portion sizes.
Order Accuracy
Many customers experienced problems with their orders being incorrect or incomplete, particularly with online orders.
Overall Experience
Overall, the location received a significant amount of negative feedback, with many customers expressing dissatisfaction and a reluctance to return.
EC
Emma Clarke
Oct 27, 2025
5.0
Staff was friendly and place was clean.
JC
jooyeon choi
Oct 16, 2025
2.0
We ordered online and came to pick up on time. There were not many people ordering but I could not find my food on the pick up shelf. Actually no food bags on the shelf at all, and I could see some ready to pick up bags behind the cash register.
I asked the cashier if my food was ready telling my name but they said it was not there. After 10 minutes, I asked again and they said the same thing. Other people came and picked up, but still mine was not. after 20 minutes waiting, I asked and told my name again. And they found my bag way back of all the bags. it was ready already when I came and they didn't even try to find it. I didn't want to come to this location again.
AT
Ally T
Oct 8, 2025
1.0
whoever made my order did it completely wrong. i got charged for double chicken but didn’t even get a regular sized portion of chicken. charged for a tortilla on the side but didn’t get that. i also asked for corn in my bowl got none, and also did not ask for sour cream and got extra in mine. this is the worst chipotle i ever been to the staff is terrible.
LM
Long Island Ready Mix
Sep 26, 2025
5.0
Great spot, Clean, Food was on point
BB
Brendan Buckley
Sep 13, 2025
1.0
Food was dry and tasteless. Terrible experience. Waste of money just go to Moe’s.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Shoppes at Farmington Valley?
Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Canton, CT?
Chipotle Mexican Grill is located at 110 Albany Tpke, Ste 301, Canton, CT 06019.
Does Chipotle Mexican Grill offer delivery or in-store pickup services?
Yes, Chipotle offers both in-store pickup and delivery services.
Can I order Chipotle food online or via an app?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
What types of food does Chipotle Mexican Grill serve?
Chipotle is a fast-casual restaurant offering customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
How does Chipotle ensure the quality of its food?
Chipotle uses only 53 real ingredients sourced from farms that follow humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
Does Chipotle Mexican Grill accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services.
What nearby restaurants can I visit before or after dining at Chipotle?
Nearby restaurants include B.GOOD, Panera Bread, Feng Asian Bistro & Hibachi, Mercato Italian Kitchen and Bar, SNOWFOX, Dish n' Dat, Ben & Jerry’s, and Bento Sushi, offering a variety of dining options from healthy salads to Asian fusion and Italian cuisine.
Are there wellness or beauty services near Chipotle in Shoppes at Farmington Valley?
Yes, nearby wellness and beauty options include Massage Envy - Canton, Angel Tips nail salon, Cost Cutters hair salon, In Style Hair Salon, StretchLab gym and physical therapy, and Charlotte Tilbury beauty spa.
What nearby stores and services can customers access in addition to dining at Chipotle?
Customers can also visit nearby retail and service locations such as T-Mobile for mobile phones, ShopRite grocery stores, Michaels Jewelers, The Vitamin Shoppe for supplements, and automotive services at Land Rover Farmington Valley and Land Rover Hartford.