McDonald's

3.1
558 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18 Main St, Canaan, CT
06018, United States

Hours

Reviews

3.1
558 reviews
5 stars
155
4 stars
103
3 stars
97
2 stars
57
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported issues with food quality, such as cold items, overcooked food, and incorrect orders.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, although this was not universally acknowledged.

Ordering Experience

Many customers expressed frustration with the kiosk ordering system, citing difficulties and a lack of personal interaction.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including yelling at customers and a general lack of hospitality.
  • WF
    Watchmaker FortyTwo
    Sep 19, 2025
    4.0
    Fine example of a McDonald's. Nice landscaping. Food is acceptable representation of the brand
  • JW
    Jonathan Wunsch
    Jul 20, 2025
    5.0
    This place is always clean and friendly. Food is always fresh and what you expect from McDonald's.
  • RL
    Rick Werner (LionHeartGus)
    Jul 15, 2025
    3.0
    Got 1 Lg fries. They were good. Fresh and crispy. Not greasy, not over or under cooked.
  • HC
    Hannah Content
    Jul 7, 2025
    1.0
    i got a ham egg and cheese but i only asked for egg and cheese and I found a egg shell in my sandwich.
  • HS
    Henry Sherman
    Jun 22, 2025
    1.0
    Driving through the northwest corner of Connecticut on a sunny Sunday morning, I began to crave a sweet sip of an iced McDonald’s coffee with caramel. I made my way to 18 Main Street with my mobile order ready, eager to get my hands on Ronald’s sweet nectar, and to my delight, the drive thru line was completely empty! Despite the lack of other customers, I still had to wait my allotted time before a muffled voice (maybe the Hamburgler) barked out “will you be using the mobile app?” The employee explained through the distorted speaker, sounding like a mixture of Charlie Brown’s parents and Wall-E, that the order was never received by the store, but he was willing to still make it for me. I pulled around the corner and waited at the first window, expecting to receive a receipt that will undoubtedly live in the depths under my drivers seat for the next several months, but alas, the cashier was standing a few feet in front of me, enjoying a smoke break while still talking on the drive thru microphone. Unsure of how to proceed, I slowly inched forward to the second window, by now practically salivating for the clown man’s caffeine dream. To my surprise, there is nobody at the second window either! “Maybe it was the Hamburgler taking my order,” I thought to myself after a few minutes. Just then, the one known worker abruptly finished her smoke break and rushed inside to the drive thru window. The relief I felt knowing that I would finally receive my coffee was surely similar to how OJ felt when he was acquitted. But no… Our heroine, with her cape displayed backwards, came to our side to let us watch her make a large iced coffee for herself, before disappearing to the back. The little hope I had left just dwindled away. I felt at this point that I may never get my Sunday morning sips of caramel. Then suddenly a man turned the corner with his arm raised out, for the first time I get a glimpse of my coffee…. A medium. I once again explain my order to the employee, who no longer sounded like he was talking through a telephone on Mars. He reaches back, grabs a large cup, dumps the original drink into the cup, and tops it off with another squirt of coffee. My drink was finally made, a different color than I had ever seen before, but there it was. A sort of saddle brown beverage was handed to me, unwilling to push back further and delay my happiness. I drove off, remarking on the obscurity of the visit. When I finally put my lips to the straw, expecting a sip filled with the caramel that collects on the bottom of the cup, I’m shocked to taste the bitterness of black coffee. One Star. Will be back next week

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Canaan, CT?

McDonald's in Canaan, CT is open daily from 6:00 AM to 11:00 PM Monday through Saturday, and from 7:00 AM to 10:00 PM on Sundays.

When is McDonald's delivery service available?

Delivery is available from 6:00 AM to 10:30 PM Monday through Saturday, and from 7:00 AM to 9:30 PM on Sundays.