Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Brookfield, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
194 reviews
5 stars
90
4 stars
34
3 stars
20
2 stars
12
1 star
38
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some customers praised the friendly and helpful staff, many reported issues with understaffing and slow service, leading to long wait times and order inaccuracies.
Order Accuracy
Numerous reviews highlighted frequent mistakes with orders, including wrong items and incorrect modifications, causing frustration among customers.
Cleanliness
Several customers noted that the location was clean and well-maintained, contributing positively to their overall experience.
Service Speed
Customers expressed dissatisfaction with the slow service, particularly during busy times, with some reporting waits of over 20 minutes.
Management Issues
Feedback indicated concerns about management and training, with calls for better staff training and improved management practices to enhance service quality.
- KSKelsey SullivanOct 23, 20255.0Heather at Dunkin (north) in Brookfield is our favorite! She is always in a good mood and handles the stress with ease when they’re incredibly busy. She always remembers our orders and sometimes has them ready for us as we approach the front of the line!! With Starbucks closing, their customer base has doubled and all of the employees there are all handling it so well.
- JJJamesOct 8, 20251.0I don’t know what happened with the management of this location, but it is ridiculously understaffed and wait times are incredibly lengthy. I stopped this evening at the drive-thru, gave my order within a minute, then pulled up behind a car. When they left, I pulled up and sat at the window for 10 minutes before anyone came to the window. Nice young man finally came, apologized for the delay, and charged me for my coffee. Then went to make it. Came back to tell me it would be a little longer because he had to brew a new pot. We’re at about 12 minutes now for one medium coffee. So I offered to park and pick it up inside so the people behind me could go. When I got inside, there were 3 other people waiting, plus 3 cars that were behind me (one of them now honking), and the young man was BY HIMSELF! No other employees to be found, just one very nice young man doing his best to take care of 6 different orders at the same time. That’s impossible for anyone. Management needs to get its act together, no business can survive like that.
- LLLaurAug 16, 20251.0Take forever to acknowledge you once you pull up to the drive thru. Literally have sat there for 3 minutes before they take your order. Happens all the time
- AIAndrew IzzoAug 10, 20254.0Located next to Portobello. This location has a drive-thru. Clean inside with a friendly staff. They have cold brew on tap. It’s a Dunkin so not much more to say. The wake up wrap hit the spot.
- MMMandi McCarthyAug 8, 20252.0I didn't think I could find a worse Dunkin than in Southbury but this one has taken its place. They can't get orders out on time or to the correct people. I watched them scramble this morning to find an order for someone who had ordered. When I went to ask a question at the counter about my order they were so focused on finding this order that they ignored the front counter all together. I left pissed and unsatisfied. Either this company needs a whole new retraining or something because this has been common in every Dunkin I've been in lately. Hard to want to give service to a business that is like this.
Frequently Asked Questions About Dunkin'
What are the regular opening hours for Dunkin' in Brookfield, CT?
Dunkin' in Brookfield, CT is open Monday through Saturday from 5:00 AM to 9:00 PM, and on Sundays from 6:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup?
Yes, they offer both delivery and curbside pickup services.
What are some popular menu items available at Dunkin' in Brookfield?
Popular items include coffee, espresso, breakfast sandwiches, donuts, and specialty beverages like the Cookie Butter Cloud Latte and Peppermint Mocha.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on the Apple App Store and Google Play Store for a fast grab and go experience.
Does Dunkin' in Brookfield have a drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient ordering.
What payment methods are accepted at this Dunkin' store?
They accept both debit and credit cards for payment.
Are there nearby dining options close to Dunkin' in Brookfield?
Yes, nearby dining options include Portobello Restaurant & Pizza and P & Gringos, offering Italian and American cuisine respectively.
What coffee shops are located near Dunkin' on Federal Rd?
Nearby coffee shops include another Dunkin Donuts and Dream Coffee & Bakery, providing additional options for coffee and baked goods.
Are there any wellness or relaxation services near Dunkin' in Brookfield?
Yes, nearby wellness services include Ivy Rehab Physical Therapy, Progressive Therapy and Wellness, and Yoga Space for relaxation and health care.
What is the address and contact phone number for the Dunkin' in Brookfield?
The address is 756 Federal Rd, Brookfield, CT 06804 (Old Route 7), and the main phone number is +1 203-885-0030.