Panera Bread

Reviews

• MZ

  Maribel Zarate

  Apr 11, 2026
  4.0
  I have been going to this particular Panera since it opened in Bristol lately I have noticed there is a lack of customer service I went the other morning to order my lunch to go which I often do and when I was walking to the register she was punching in something in the computer she looked up and we had eye contact then she turned around and totally ignore me and walk to the back and started moving some carts with trays I figure she would come back to take my order but she didn't then I saw her look at my direction once again we had eye contact and she ignore me. I walked out at that point. I would of expected this from a young person but this staff member is about my age and has taken my order plenty of times.very disapointed!!
• LL

  Liv

  Feb 12, 2026
  1.0
  They have lost my business. This was a place where I’d go to enjoy a quick bite every so often. I went tonight and I ordered my favorite thing which is a chicken frontega sandwich. The cashier says that they don’t have chicken so I said okay, I’ll take an apple Fuji salad (my second favorite there) and the cashier says that they don’t have romaine lettuce. I said “did you guys not get a food order or something?” (I worked at subway and know you need to have enough food always), and the cashier was rude and ignored me. I said well those are the only two things I like and tried to look at the menu but nothing caught my eye. I walked out but the cashier saw me. I wasted a trip and very rude customer service. Avoid this Panera at all costs!
• JW

  Joseph Webster

  Jan 30, 2026
  5.0
  Ryan the manager was the only reason I returned. I had a bad experience before with my food and he provided great customer experience and he is the only reason I came back. I love paneras food and will continue to come back as lomg as he is running the show. He knows what he's doing!
• KB

  Kb Brooks

  Jan 6, 2026
  5.0
  Very great customer service troy
• MC

  Mrs Colon

  Dec 18, 2025
  1.0
  I have been coming to Panera for a while now more often now that I’m in the area and have had no good experiences, I’m huge on not picking at small things because I work in retail and understand people make mistakes. It’s been constant and super inconvenient and it is a problem that should be addressed especially when it comes to us spending money. There’s been times I’ve ordered coffee and it’s ALWAYS wrong left it alone and just eventually STOPPED buying coffee from Panera and just drive to dunkin for me and my co workers. SANDWICHES burnt or incorrect ingredients (haven’t found a way to report through the app) but most of all me the customer who’s coming to pick up orders constantly having to walk back and forth from the front desk to the pick up booth because of missing items in this case the workers SPECIFICALLY telling me to walk back and forth to get my order that should have been ready TWO simple items that required the BARE MINIMUM so not only did I waste my break time but had to do the work for these people I even filled my own cup. Hopefully the next time I visit if I do it’s made right I don’t want to stop using Panera just better customer service maybe better training!

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