Business Details
About
Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
4.1
935 reviews
5 stars
482
4 stars
246
3 stars
100
2 stars
32
1 star
75
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Several customers reported rude and unprofessional behavior from staff, particularly from a lead in online pickup named Sophia.
Customer Service
While some customers praised individual employees for their helpfulness, others experienced poor service, especially during busy times.
Cleanliness
The store is generally noted for being clean and well-organized, although there were some complaints about specific areas.
Product Availability
Customers frequently mentioned issues with stock levels, particularly for popular items like cat food and deli products.
Pricing
Many reviews indicated that prices are perceived as high, with some customers expressing dissatisfaction with the value for money.
- TLTommy Lourdes6 days ago5.0I thought I had just reviewed this store but it's great. Totally an interior always stocked with what we need. The workers are really great and over the past few years we've become familiar with a few and all the workers are well kept, friendly, and seen to know what they're there to do and do it well
- HMHelene MurphyNov 13, 20251.0I am living out of state and have family in Bristol. I had a really bad experience at the self serve checkout. My items stopped scanning and an employee confronted me. "What did you do"? Her voice was elevated. Then she said "Excuse me! I said excuse me"! I was not sure what she was communicating so I asked "What do you mean"! She actually barked at me, "I have to get to your checkout" and sneered at me. Where I live, they can reset any checkout remotely. Not entirely sure why an angry person should be working in the service industry.
- JSJessica SmithOct 29, 20251.0Complaint about Sophia (Online Pickup Lead) Sophia has a very rude attitude toward customers and often acts like she’s above her position. She curses in front of customers and talks badly about her coworkers right in front of people, including me. It’s unprofessional and makes the store look bad. I’ve also heard others mention she’s been a problem for a while. I been here several times same thing.
- JJJackieOct 27, 20252.0Workers here seem miserable. They aren't friendly, don't smile, and don't interact. Don't spend your money at a store that doesn't deserve it. I wonder if it's the management there or people in general. I'll be shopping anywhere but there!
- DSDistant StarOct 22, 20254.0Good grocery store. Nice cashiers. They do run out of stock on my cat’s favorite cat food often but maybe other peoples cats also love it. Would like to see that item in better stock considering it runs out so much. Pretty good prepared food section. Store is set up very nicely and it always clean when I go in. Can get very busy but that’s everywhere these days. Pretty decent prices and deals by today’s standard. Would recommend this grocery store.
Frequently Asked Questions About Stop & Shop
What are the operating hours of Stop & Shop at 597 Farmington Avenue, Bristol, CT?
Stop & Shop is open Monday through Saturday from 7:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM.
Does Stop & Shop offer delivery services?
Yes, Stop & Shop provides delivery services for customer convenience.
Can I shop both in-store and online at Stop & Shop?
Yes, customers can choose to shop in-store or online with options available for delivery or pickup.
What loyalty program does Stop & Shop offer and what benefits does it include?
Stop & Shop offers the GO Rewards loyalty program which provides personalized offers and allows customers to earn points redeemable for gas or groceries.
What additional services are available at Stop & Shop?
Services at Stop & Shop include Dunkin Donuts, People’s United Bank, Peapod, SCAN IT! Mobile, RedBox, UPromise, Blue Rhino propane exchange, Western Union, Order It!, and Coinstar kiosks.
Does Stop & Shop engage in any community programs?
Yes, Stop & Shop is committed to fighting hunger and supports the Stop & Shop School Food Pantry Program ensuring no student goes to school hungry.
What banking services are near Stop & Shop that customers can easily access?
People’s United Bank and Webster Bank are nearby, providing convenient banking options alongside your grocery shopping.
Are there any nearby places to enjoy coffee or frozen yogurt after shopping at Stop & Shop?
Yes, Starbucks coffee shop and Menchie's frozen yoghurt shop are close by, great for a refreshing break after grocery shopping.
What stores near Stop & Shop can customers visit for clothing and shoes?
Nearby clothing and shoe stores include OshKosh B'Gosh, Carter's, SNIPES, Payless ShoeSource, Roz & Ali, Work 'N Gear, and T.J.Maxx, offering a variety of apparel and footwear options.
How can customers use nearby services such as Blue Rhino and Western Union while visiting Stop & Shop?
Customers can conveniently exchange propane tanks at Blue Rhino and access financial services like money transfers at Western Union, both located near Stop & Shop.