Many customers reported a decline in food quality, with complaints about burnt, undercooked, or poorly prepared items.
Customer Service
There were numerous complaints about rude or unhelpful staff, including issues with order accuracy and handling customer complaints.
Delivery Issues
Customers frequently experienced late deliveries, cold food, and missing items, leading to frustration and dissatisfaction.
Inconsistency
Several reviews noted inconsistency in food quality and service, with some orders being satisfactory while others were disappointing.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and mentioned enjoying certain menu items.
CB
Chris Boylan
2 days ago
5.0
Best delivery and has been good for like 20 years I swear!
SR
sue robinson
4 days ago
5.0
Great food
HJ
Heather Jubb
Feb 12, 2026
1.0
My husband & I ordered from here last Thursday night (around 930ish pm 2/5/2026) & were charged $53 for the order. The order NEVER came! My husband called last Friday morning 2/6/26 & they said they lost power the night before & couldn’t see any online orders etc. (after picking up stating it’s the “iron horse pub”). So, a week on, we’ve now paid $53 for food that NEVER SHOWED UP! I will NEVER ORDER HERE AGAIN & you probably shouldn’t either.
KS
Kara St.Denis
Feb 11, 2026
5.0
Always great food and friendly staff!!
LS
Lisa Schaffrick
Jan 22, 2026
1.0
Terrible terrible terrible!! Med cheese pizza. Cheese burnt, crust i dont know how to explain it! Tasted like biscuit! No sauce. Now for the delivery guy. The driver always think you need to give a "big" tip! Worse pizza i had. I diffently wont come back.