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Dunkin'

3.8
(734 reviews)

Business Details

15 Pine St, Bristol, CT
06010, United States
(860) 589-5899
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bristol, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
15 Pine St, Bristol, CT
06010, United States

Hours

Reviews

3.8
734 reviews
5 stars
350
4 stars
164
3 stars
82
2 stars
33
1 star
105

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers noted inconsistent service speed, with some experiencing long wait times while others praised quick service.

Order Accuracy

Many reviews highlighted frequent issues with order accuracy, including incorrect items and missing components.

Staff Attitude

Feedback on staff behavior was mixed; some customers appreciated friendly service, while others reported rudeness and poor customer interactions.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and overall store appearance.

Management Issues

There were complaints about poor management and staffing, leading to disorganization and inadequate customer service.
  • VM
    Victoria Morton
    Feb 15, 2026
    5.0
    They are usually really fast. Delivery can be iffy but they are working on everything. They are very good at fixing issues or problems when it happends.
  • JF
    Jen F
    Feb 9, 2026
    4.0
    Over the last few years I've come to realize there are good and bad dunkins. This is a good dunkin. My coffee is consistently made correctly and the coffee tastes good as far as dunkins go. Only slightly annoying things are you need a key to use the bathroom (understandable but inconvenient) and getting out of the parking lot is a pain since theres always traffic in this area.
  • JW
    Julieanne Wilkin
    Feb 5, 2026
    5.0
    I put in a mobile order and they made my order so fast I was like dang I just put it in it’s gonna be half cold but it wasn’t. I always appreciate and remember when a dunkin actually heats their food to an appropriate temperature.
  • MG
    M Guzman
    Jan 13, 2026
    1.0
    Always order cinnamon raisin bagel w/strawberry cream cheese, today I was chewing like piece of cardboard it was so old that I throw it in the garbage.
  • MC
    Meranda Crelan
    Nov 29, 2025
    1.0
    Stopped here after being up since 4 a.m from black Friday shopping..this was my 3rd Dunkin store from that day..the previous store made my drink wrong maybe 30 mins prior to me going to this Dunkin..I didn't realize it tho since it was a hot drink that was TOO HOT to drink right away..but my kids texted and asked me to bring breakfast home so that's how I ended up at the pine Street store..I ordered sandwiches and a donut for the kids and asked them if they could fix the drink I got from the previous Dunkin and I was told NO..that the manager said it wasn't from one of their stores..( it was the store going towards target still in Bristol).. honestly it shouldn't matter either way..if a hot chocolate is worth more than helping a customer (that also spent money here didn't just ask for my drink to be remade) then I certainly will not be back to this location..Rich, do better with ur mangers people skills cuz this was wrong smh

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