Dunkin'

3.9
262 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bethel, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
77 Stony Hill Rd, Bethel, CT
06801, United States

Hours

Reviews

3.9
262 reviews
5 stars
128
4 stars
51
3 stars
36
2 stars
10
1 star
37

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported problems with order accuracy and slow service, particularly in the drive-thru.

Staff Behavior

Feedback highlighted inconsistent staff attitudes, with some employees being friendly while others were described as rude or unprofessional.

Cleanliness

The location was generally noted for being clean, including the bathrooms.

Product Quality

Customers expressed dissatisfaction with food quality, including stale donuts and poorly made coffee.

Positive Experiences

Despite the issues, some customers praised the friendly service and quick service at times, indicating a mix of experiences.
  • AI
    Andrew Izzo
    Dec 7, 2025
    4.0
    Stopped here on the way home. This location has a drive-thru. Clean inside with friendly staff. It hit the spot on a cold morning. What made It better was that it was free because of accrued points. I would suggest signing up for the rewards program.
  • TH
    Tori Haty
    Oct 22, 2025
    3.0
    I am always missing the add-ons in my order when making a mobile order. Add ons are extra charges so it would be nice if the specifics of my order would be paid attention to more.
  • LM
    Lori-Jo McEwan Maisano
    Oct 14, 2025
    3.0
    This Dunkin just underwent a renovation. Well I had very bad service there this morning. I could barely hear the person taking the order, odd since it's a brand new renovated Dunkin only open less than 2 weeks since reno. I ordered a medium latte and a bottle of water. Got to the window the guy asked if I was the latte, I said yes. They bring me a large latte. I said I ordered a medium latte and a bottle of water. They said he charged you for a large latte and no water. Bottom line, I took the large and said forget the water since I hadn't been charged for it. Drove away, decided to check the cup. Large size cup only filled 2/3! So essentially they charged me for a large latte but gave me probably a medium sized latte in the large cup! They seriously need to get their act together! Service used to be way better there!
  • WR
    William Reed
    Sep 12, 2025
    1.0
    When they need to brew a pot of coffee they don't wait for it to finish they just give you the sludge that first come out when brewing. I always have to tell them to wait for it to stop but sometimes like today I don't and I get sludge coffee
  • AR
    Angeline Reynoso
    Sep 5, 2025
    1.0
    I am a regular at this store and I always have to witness how rude the store manager is to her employees. Being rude to customers is one thing but treating your employees bad who are the ones keeping the store running is another. This Dunkin’ location would be so much better if it weren’t for the manager. Instead of leading by example, she treats them with zero respect. A good manager should motivate and help their staff, but she does the opposite. It makes the atmosphere uncomfortable for both workers and customers. Dunkin’ deserves better leadership than this. I’ve witnessed this behavior 3 times now, is sad!

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Bethel, CT?

Dunkin' in Bethel, CT is open Monday through Saturday from 5:00 AM to 9:00 PM, and Sunday from 6:00 AM to 9:00 PM.

Does Dunkin' in Bethel offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at the Bethel location.