Stop & Shop

4.0
812 reviews

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
1135 Farmington Avenue, Berlin, CT
06037, United States

Hours

Reviews

4.0
812 reviews
5 stars
401
4 stars
209
3 stars
77
2 stars
40
1 star
85

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Customers consistently noted that the store is clean and well-maintained.

Customer Service

Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are reported to be rude and unapproachable.

Product Availability

Many customers expressed frustration with the inconsistent availability of products, particularly in the deli and bakery sections.

Pricing

Several reviews highlighted that prices are perceived as high compared to competitors, leading some customers to seek alternatives.

Self-Checkout Issues

Customers frequently reported problems with self-checkout machines, including long wait times and unhelpful staff during checkout.
  • TJ
    tyson james
    Jan 3, 2026
    5.0
    I have lived in Berlin for over 16 years. I’ve never had any issues here and just recently I realized I didn’t have my strawberries or my spring mix for my rabbit when I got home. It wasn’t until a couple days later that I went to the service desk with my Trump hat and the teller had purple hair and I said oh great here we go she’s not gonna honor my order and I’m gonna have to get supervisors involved, but in fact, she honored my receipt gave me a store credit for my raspberries and spring mix and I was very happy and the rabbit was as well .
  • JD
    Jon Doolittle
    Dec 24, 2025
    5.0
    Clean well set up and very friendly staff!!
  • KH
    kelsey hale
    Dec 13, 2025
    1.0
    Awful smell continues to be present near the deli and fish area. Do not use their deli. Every time we do the meat and cheese Is sliced horribly either shredded or to the point where we can’t separate the cheese slices from each each other. Recently ordered a half pound of ham - It was shredded to pieces - See picture below
  • AD
    albert denardo
    Dec 7, 2025
    5.0
    A nice clean store and well stocked especially the the produce section. Prices are what they are just like every other store but the service is excellent 👍.
  • AR
    Anjum Riaz
    Nov 18, 2025
    5.0
    Best grocery stuff i like it and recommend it

Frequently Asked Questions About Stop & Shop

What are the operating hours for Stop & Shop in Berlin, CT?

Stop & Shop in Berlin, CT is open Monday through Saturday from 7:00 AM to 10:00 PM and Sunday from 7:00 AM to 9:00 PM.

Does Stop & Shop offer delivery services?

Yes, Stop & Shop offers delivery services as part of their pickup and delivery options.