Brand Certified
Dunkin'
3.2(240 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
223 New Britain Rd, Berlin, CT
06037, United States
Certified by Dunkin' • Feb 22, 2026
(860) 229-0606
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Berlin, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.2
240 reviews
5 stars
89
4 stars
36
3 stars
28
2 stars
13
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Wait Times
Customers consistently complained about long wait times in the drive-thru, often exceeding 20 minutes.
Food Quality
Several reviews mentioned issues with food quality, including burnt items and unappetizing flavors.
Staff Attitude
There were multiple mentions of staff having a negative attitude, impacting the overall customer experience.
- TBT BJan 19, 20261.0One of the most unfriendliest Dunkin ever! They have screwed my order so many times. Last time today. I am moving on from this place. Even though its super close, I rather drive and go elsewhere. 6 year customer Leaving!
- ZWZack WussowJan 15, 20265.0Clean, new Dunkin with an awesome, friendly staff.
- AEAnnah EmOct 4, 20251.0Terrible customer service and they charged me incorrectly
- MCMonica ChaudharySep 13, 20252.0So sad how much quality and service has lowered. Placed an order ahead order to pick up in drive thru. 6 donuts- all right, 2 hash browns- correct. Chipotle hash browns- i thought there supposed to be bacon pieces so it can be easily eaten...not 2 full bacon thrown on top, 2 bacon topped avocado toast- again i thought there was supposed to be bacon pieces, not full piece of bacon and only one had bacon, Medium iced matcha- not even a full cup, lastly a bacon egg and cheese warmed croissant that they forgot about so they asked what sandwich it was again and so I told her bacon egg and cheese on a croissant warmed and we got a egg and cheese croissant in just a minute and a half.... probably was made for someone else and given to us. They had more than enough time to go thru the order and make sure it was correct but I guess food place employees dont really care about quality and service anymore.
- BFBen FletcherDec 7, 20215.0The employees actually seemed that they enjoyed their job. It seems that the staff has made a big improvement!!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Berlin, CT?
Dunkin' in Berlin, CT, is open every day from 5:00 AM to 7:00 PM.
Does Dunkin' in Berlin, CT, offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What new holiday drinks are available at Dunkin' during the holiday season?
Try the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Can I order Dunkin' products ahead using an app?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab-and-go experience.
What meals does Dunkin' serve at this Berlin location?
Dunkin' serves breakfast, brunch, and lunch.
What types of food and beverages is Dunkin' known for at this location?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Does the Berlin Dunkin' location have a drive-thru and Wi-Fi?
Yes, this location offers a drive-thru and free Wi-Fi for customers.
Are there nearby health and medical services close to Dunkin' in Berlin, CT?
Yes, nearby medical providers include Elizabeth Solano, MD, Anshu S. Kumar DDS, Berlin Family Dental, and Hartford HealthCare Medical Group, among others, making it convenient for medical appointments before or after visiting Dunkin'.
What food and dining options are near Dunkin' at 223 New Britain Rd?
Nearby restaurants include Baltic Restaurant (Polish cuisine), Happy Garden (Chinese), and Portofino's (Italian and pizza), offering you a variety of dining choices nearby Dunkin'.
Which nearby businesses could be useful for personal care while visiting Dunkin'?
Nearby personal care services include Barbie Nails (nail salon), Sculptures Salon (hair salon), Studio 10 Hair & Nail Salon, and Amenta's Barber Shop, so you can combine your coffee run with a grooming appointment.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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