Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Berlin, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Feedback on customer service is mixed; some customers praised friendly staff while others reported rude behavior and poor service.
Order Accuracy
Many customers experienced issues with incorrect orders, leading to frustration and disappointment.
Speed of Service
Service speed is a significant concern, with numerous reviews highlighting slow drive-thru and in-store service.
Cleanliness
The location is generally noted for being clean, which some customers appreciated.
Product Quality
Inconsistency in product quality, particularly with coffee and food items, was frequently mentioned.
ME
Micaela Elizabeth
Jan 7, 2026
5.0
I got the nicest customer service today that I have ever received in this location in the past decade. It was a Wednesday around 1 o’clock.
Whoever was working the drive-through window they were absolutely pleasant, and my drink was made phenomenally!!!
NP
Natalia Perez
Nov 1, 2025
1.0
Slow , I sat im their drive thru for 25 mins.
JP
Johnathan Perez
Aug 6, 2021
4.0
Not perfect, but me and my bro are always getting iced coffee before we go landscaping.