Dunkin'

3.4
205 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Berlin, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1113 Farmington Avenue, Berlin, CT
06037, United States

Hours

Reviews

3.4
205 reviews
5 stars
80
4 stars
36
3 stars
26
2 stars
10
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and slow response times.

Order Accuracy

Many reviews highlighted issues with incorrect orders and inconsistent food quality.

Cleanliness

Some customers praised the cleanliness of the location, while others noted it was not consistently maintained.

Coffee Quality

Feedback on coffee quality was mixed, with some customers enjoying it while others complained about it being cold or poorly made.

Staff Attitude

There were numerous complaints about staff being unfriendly or dismissive towards customers.
  • NP
    Natalia Perez
    Nov 1, 2025
    1.0
    Slow , I sat im their drive thru for 25 mins.
  • UK
    umayma khan
    Jul 20, 2025
    1.0
    I’ve been coming here since I was little and I have SEEN the service go down. I’m not usually one to write reviews when I don’t like a place but I’m actually beyond disappointed. I believe her name was Les Marie. I could be wrong about the name but that’s what was written on the receipt. She had long ombré nails. I was super sweet in the beginning, even complimented her nails but was met with an annoyed and cold “thank you” which I didn’t mind. What I did mind was that I ordered two things and one of them were hasbrowns and I literally saw her charge me but when I went up to the window I think she literally removed it and I had to come back around and I didn’t mind paying for them but initially they were charged on the screen. Super rude manners and I get if you’re overwhelmed or having a bad day but that doesn’t mean you take it on your customers. super rude lol.
  • RZ
    Robert Zajac
    Jul 19, 2025
    1.0
    Ordered hot coffee in drive thru. Grabbed and ran due to an appt. Go to sip coffee and it's ice cold. Nothing worse. Did not have time to go back. Waste of $4.
  • JJ
    Josue
    Jun 9, 2025
    1.0
    The male employee was very rude with a huge attitude. I will never go there again. Terrible

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Berlin, CT?

Dunkin' in Berlin, CT is open daily from 5:00 AM to 10:00 PM.

Does Dunkin' offer breakfast and lunch meals?

Yes, Dunkin' serves breakfast, lunch, and brunch.