Dunkin'

3.5
193 reviews
Get DirectionsCallWebsite

Business Details

2005 Berlin Turnpike, Berlin, CT
06037, United States
(860) 828-5885
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Berlin, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2005 Berlin Turnpike, Berlin, CT
06037, United States

Hours

Reviews

3.5
193 reviews
5 stars
87
4 stars
31
3 stars
15
2 stars
11
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted poor customer service, with instances of rudeness and unprofessional behavior from staff.

Order Accuracy

Frequent complaints about incorrect orders and food quality, with customers expressing frustration over receiving the wrong items.

Cleanliness

Numerous reviews mentioned unsanitary conditions, including dirty counters and concerns about food safety.

Service Speed

Customers reported consistently slow service, particularly during peak hours, leading to long wait times.

Management Issues

Feedback indicated that management changes have negatively impacted service quality and staff morale.
  • AK
    ange k
    Nov 20, 2025
    1.0
    Ordered toasted sandwich. Bagel never made it to any toaster. Went back and the kid working was great about it but I guess it would be the manager started screaming about "well she ordered a sandwich 11 minutes ago, if she wants a hot one she should make it at home". I did a mobile order from the gas pump at the same location. Totally unprofessional and DD needs to train there management better. Will never go back to this establishment again. There is a reason more and more people are turning to Starbucks.
  • NK
    Nagesh Kamanna
    Oct 21, 2025
    5.0
    My friend favourite place to eat all the sweet item
  • AH
    Aren H
    Aug 2, 2024
    1.0
    This was my normal stop between jobs but it’s so bad now only in the evening rude guys tending the window coffee sometimes tastes like it has cleaner in it other times it’s just like any other dunkin. We have 3 more Dunkin’s on the turnpike my suggestion use any of those
  • AF
    Angela Faitani
    May 25, 2023
    1.0
    Made my coffee wrong twice and didn’t care gave me an attitude about how they new what it was they made it.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Berlin, CT?

Dunkin' in Berlin, CT is open 24 hours a day, 7 days a week.

Can I order ahead and use the drive-thru at Dunkin' Berlin?

Yes, you can order ahead using the Dunkin' mobile app for a quick grab and go experience, and the location features a drive-thru service.