Bruegger's Bagels

Reviews

• LM

  Luke Mottola

  Nov 12, 2025
  5.0
  Way better bagels than Dunkin even on a bad day.
• KR

  Kristine Rodriguez

  Oct 18, 2025
  5.0
  I wish I caught the name of the gentleman that took my order. He was so nice. I never been here and had no idea what to order. I just knew I needed coffee and a sandwich. I asked for his recommendations and got the cold brew with vanilla and the farmhouse sandwich. Everything was delicious. Even the girl that made my sandwich was so nice when she handed it to me and complimented my kids haircut. The staff was so sweet to us and the place was so so clean !
• LS

  Lahiru Subasinghe

  Oct 18, 2025
  5.0
  Some of the best bagels I’ve had recently. I tried the Vermonter and the Egg & Turkey signature bagels—both were excellent. The cashier was friendly and took the time to explain the signature combos and seasonal offerings. Overall, a great experience.
• RP

  Reina Pereira

  Oct 12, 2025
  5.0
  UPDATE #2: After leaving the below review about our previous visit, I was contacted by Bert, the District Manager, who went above and beyond to make things right. She was horrified by our experience and explained management changes were already taking place to ensure a sitiuation like ours never happened again. She also personally offered to remake our order correctly and with the care we deserved on another visit. We decided to take her up on the offer, because what else did we have to lose? This time, Bert was on site to ensure everything came out perfectly...and it did! The bagel sandwiches were hot and fresh, the order was made the way they should be, and Bert's customer service was excellent. She also apologized several times for our original visit. We really appreciate Bert's professionalism, kindness and commitment to customer service as she completely turned our experience around and made good on her promise to make things right. ORIGINAL REVIEW: Yet another terrible experience at this location. My husband called in a to-go order for a Double Stack and Sriracha Honey Sunrise sandwiches. Both sandwiches were wrong: wrong bagels, no cream cheese, completely careless. Apparently they were out of the bagels and cream cheese that came with each bagel but no one bothered to tell my husband this when placing the order. When I called to speak to a manager, I was put "on hold" for over 11 minutes, but unbeknownst to them, could clearly hear EVERYTHING being said, including manager Emily complaining about customers and their orders to a male coworker/employee. He mentioned several times that I was waiting on the phone, and when he asked about my being on hold a final time, she told him to hang up on me. When I called back, Anastasia apologized but said Emily “couldn’t talk right now.” I could hear Emily in the background refusing to come to the phone. No accountability, no professionalism. I genuinely felt sorry for Anastasia as she was clearly trying to do the right thing. This is the third time this location has messed up our order. Clearly, we've given them enough chances to get it right and this was the first time I called to address this issue and get a refund. Emily is rude, disrespectful, and clearly the reason for so many negative reviews. Bruegger’s corporate needs to step in and until then, we are done with this place. Update: Emily called back just over 20 minutes later to say we could get a refund, but they don't do them over the phone and we'd have to come back in to do so before 2 pm. Perhaps Corporate can take care of the refund since they clearly ask for credit card information (last four digits and order information) on their website and seem to be able to do so remotely.
• ET

  Erin Treff

  Sep 14, 2025
  1.0
  Food was wonderful as always. I’ve been coming here weekly for at least the last 10 years to enjoy fresh bagels. Recently, they have hired a new manager who clearly has a problem with my order each week where he berates his employees for complying with my request (toast whole sandwich as I am pregnant and need the turkey toasted). When I provided feedback to this manager about his interactions with his employees, he rolled his eyes at me and walked away. I can imagine any employee would be fearful to speak out against this man based on his interactions with me. His position needs to be evaluated seriously.

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