Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
While many customers praised the friendly and helpful staff, there were also complaints about inconsistent service and long wait times.
Food Consistency
Customers reported issues with food quality, including overcooked items, missing ingredients, and inconsistent portion sizes.
Cleanliness
Multiple reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.
Staff Recognition
Several customers specifically mentioned positive experiences with individual staff members, particularly Dominic and Melisa, who provided excellent service.
JM
Jordan McGroarty
6 days ago
5.0
Just visited this location, the tables were clean, the order was quick, and our cashier Eli was super kind and friendly. Had the scorchin mac smash and it was superb, will be coming to this location again.
JR
jazmine rodriguez
Dec 21, 2025
1.0
The people there are nice but this is the second time I have came to this location. The first time was my very first time at a smash burger the whole bun was smashed down (smash burger means patty only) sweet potato fries were way over done and they barely put any crispy onions on the burger. I’m glad I gave it another chance because when I went to the location on Quebec it was a totally different experience. While at the Quebec location I got a chocolate chip and strawberry shake and went back to that location just for the shake when I went a second time. Well tonight I go back to the location on orchard to just get a large sweet potato fry and a chocolate chip strawberry shake and the same guy from last time was behind the window making the food. The fries weren’t filled all the way up like 75% of it so I asked for more fries and he did give me some and was apologetic about it which I appreciate. But then after getting my shake they said there was no whip cream which I can do without but the shake wasn’t full either and when I got back to the car realized there’s no chocolate chips in it either. Good service isn’t what’s missing here all of them are really nice. But you’re missing consistency and care in the food. If you don’t care the foods not great and less people come. I was in a rush so I didn’t go back in to get it fixed but I am disappointed. I came back in to give this place a second chance but I probably won’t be coming back to this location unfortunately
AR
Annabelle Rittel
Dec 14, 2025
1.0
I came in to eat today and they only had one customer and the two employee were standing around. We ordered and went to find a seat and every table was dirty and not able to be sat at. With it being slow these tables should be clean. Do better.
DN
David Newton
Dec 12, 2025
3.0
Ordered the loaded smash fries and did not get what was ordered and the portion is definitely not worth the $5 they charge.
I could have made better.
TS
Tyson Stecklein
Nov 22, 2025
2.0
The adventure began in the parking lot, where SmashBurger looked eerily dark—like it was observing a moment of silence. However, a quick check with Google Maps assured us it was "open until 10:00 PM."
We walked inside, and the place was a ghost town. No customers, no staff... just the deafening silence of a burger joint contemplating its life choices.
We stood there, awkwardly contemplating if we'd accidentally stumbled into a fast-food speakeasy, when suddenly, from the mysterious depths of the back room, a young, slightly bloodshot employee materialized. He then delivered the punchline to this evening's comedy: "Ummmmm, so we're out of beef."
Out of beef. At 8:30 PM. For a restaurant named "SmashBurger," the irony was so thick, you could smash it.
I guess the only thing smashed tonight was our dinner plans. But we had little to lament, with a Red Robin open just up the street, teeming with beef. Yummmmmm.
1 star for no beef, 1 more star for the laugh.
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger?
Smashburger is open from 10:30 AM to 9:30 PM Monday to Thursday and Sunday, and from 10:30 AM to 10:00 PM on Friday and Saturday.
Does Smashburger provide delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services.
Can I order Smashburger food online?
Yes, you can order online via Smashburger's website or their app, which provides access to the menu and order options.
Is Smashburger family-friendly and accessible?
Yes, Smashburger welcomes families, has high chairs, and offers wheelchair accessible entrances, seating, parking, and restrooms.
Does Smashburger serve breakfast and coffee?
Yes, Smashburger serves breakfast and offers coffee as part of their menu.
Does Smashburger accept credit, debit cards, and mobile payments?
Yes, Smashburger accepts credit and debit cards as well as mobile NFC payments.
What are some nearby places to visit when at Smashburger?
Nearby you can visit Barre Forte dance school, Noodles & Company for alternative dining, and Sugarfire Smoke House if you're in the mood for barbecue.
Are there wellness options near Smashburger?
Yes, The Joint Chiropractic and Massage Green SPA are nearby for chiropractic care and massage therapy, great for relaxation before or after your meal.
Where can I stay if I am visiting Smashburger from out of town?
The Courtyard by Marriott Denver North/Westminster hotel is close by, providing convenient accommodation options.