McDonald's

3.1
1344 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5155 W 72nd, Westminster, CO
80030, United States

Hours

Reviews

3.1
1,344 reviews
5 stars
387
4 stars
248
3 stars
238
2 stars
111
1 star
360

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported excessive wait times for their orders, often exceeding 20 minutes, regardless of the time of day.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Cleanliness

The cleanliness of the restaurant, particularly the restrooms, was criticized, with reports of unsanitary conditions.

Customer Service

Numerous customers experienced rude or unhelpful staff, contributing to a negative overall experience.

Food Quality

Several reviews mentioned cold or poorly prepared food, including undercooked items and stale fries.
  • BB
    Bonny Brooks
    Jan 4, 2026
    1.0
    This was the worst experience I've ever had not only were they super judgmental but they are so rude and conniving they couldn't even help me when I asked he's the restroom because I wasn't done ordering my food they thought that I was homeless because I was standing with a homeless person so they didn't acknowledge me at all but I asked to speak to a manager I heard the manager say no and they both started laughing.
  • DH
    David Haile
    Dec 31, 2025
    1.0
    Arrived at this McDonald’s a hour before close to order. Was told by the manager who’s rude and has zero customer service skills “we are closed”. 1) Every 3rd party site says you close in a hour sir. 2( if you are closed why is your drive thru on and the lobby still unlocked.
  • CX
    Colton Xavier
    Dec 30, 2025
    1.0
    Anita darling. Bless your sweet pea-picking heart. The good lord putting a tongue in your mouth and blessing you with the gift of gab proves to me that God is a gambling man, because even with that great providence, you lack the social decorum and necessary comportment to interact with other human beings. I came in the the evening, and albeit there was a misunderstanding about the dining room hours, Anita was woefully under-equipped to politely and effectively communicate that message without coming off extremely condescending, aggressive, and unprofessional. Ive spent a lot of time in the hospitality industry and THIS was a first for me. As someone who comes to this establishment everyday, whether it's just for a Diet Coke and two apple slices, or a full meal, it really was disheartening to see the usual kind, wonderful familiar faces whom I see there regularly, replaced by the misery, rancor, and acrimony of Anita. Which im sure I was not the only special recipient of, this evening. This was such a uniquely ugly experience. Not because of bad food. Not because of a wrong charge. Simply because of a really lousy person. I hope you can course-correct this tormented young woman because I highly doubt someone who behaves so egregiously with indifference is of no benefit to any person nor establishment. Be so much better. Best of luck to you all.
  • BN
    Buck Nasty
    Dec 30, 2025
    1.0
    Per the McDonald's app and their Google business listing they are open until midnight. Not true. Someone from this business should update their hours so customers don't drive here expecting them to be open, especially with app orders
  • JW
    Jill Wozny
    Dec 20, 2025
    1.0
    This McDonald’s has gone downhill for years. Orders are almost always wrong, wait times are excessive (17 minutes today), and the staff moves painfully slow. The inside looks neglected and outdated. I’ve lived nearby for decades and keep giving this place chances because of location alone — but nothing ever improves. Ownership needs to step in and fix what is clearly a management and accountability problem. Wake up Boselli! Do something!

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 5155 W 72nd, Westminster, CO?

McDonald's is open daily from 5:00 AM to midnight (00:00).

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (00:00).