McDonald's

3.2
1323 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5155 W 72nd, Westminster, CO
80030, United States

Hours

Reviews

3.2
1,323 reviews
5 stars
386
4 stars
246
3 stars
237
2 stars
110
1 star
344

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and slow service, with many expressing frustration over long wait times for orders.

Food Temperature

Numerous reviews mentioned that food was served cold, including fries and burgers, leading to dissatisfaction.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, or poorly prepared food.

Cleanliness

The cleanliness of the restaurant was criticized, with reports of dirty restrooms and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted positive experiences, particularly with the morning crew.
  • JN
    Jaycee Nelson
    6 days ago
    1.0
    This place sucks. They always park every single car for their precious service time because you big wigs want perfect unrealistic service times for your restaurants when in reality everyone gets parked and everyone WAITS. This is the 4th time I've parked for 20 minutes. Paid the same amount for the same order all 4 times. The last 3 times they can get it right. Today they short me a cheeseburger for the #9 and one of the wraps and gave an extra fry I did not order. The ticket on the bag has item amounts penciled like the printer don't work. It's like they can't read the monitor and match what they penciled in so they penciled in all wrong amounts. I'm done getting parked for 20 minutes. The only thing fresh out the oil is the fries and those take a few minutes not 20. Done with this place. Incompetence. If you want sales then get the orders right!
  • SN
    shadow n3ko
    Nov 16, 2025
    1.0
    I would not recommend eating here unless you feel like waiting almost 15 minutes while its not busy. Day time employees sit there joking around taking their time and see you need help but won't walk up to you, I also noticed other customers having to come back in because half their orders missing or they were told to wait for so long they had to come see whats taking so long, on top of that after I got my food then I had to wait another 5 minutes just to get my cup for my drink because once again they dont pay any attention
  • DW
    Daniel Williams
    Nov 16, 2025
    1.0
    I ordered a Kids Meal with a cheeseburger with meat, cheese, ketchup, and pickle on it. The cheeseburger was delivered without a bun, which is completely out of character and not how it's been delivered every other time this has been ordered. When I took the problematic food item inside, the lady at the front counter understood the issue. However, the item wasn't "remade", but the offending item was just slapped on a bun. Being food has been taken to the back, modified, and returned, this is not only bad service, but also a food safety issue. I will not be eating at McDonalds, especially this location, ever again. I will also be insistent that my children are never taken there again if basic food safety can't be properly handled.
  • MJ
    Me JustMe
    Nov 6, 2025
    2.0
    Things are getting shady at this location. They always have something over the order screen so that you can't see what's being run up and they don't give you a receipt. This has been going on for a couple of months. They don't change the menu outside, it's always on the regular menu and they never show the breakfast menu. I got spoiled ham on the mcmuffin last week. Not going back to the location which stinks because it's the closest to home.
  • AF
    Avery Fuller
    Oct 29, 2025
    1.0
    The fries tasted like they have been out for a good hour probably more no hot at all not even warm it took forever to get the food and we we finally got our "Large" drinks they came out half empty and when I asked the the worker lady if something was missing in our dinks she said no but she could put more ice in like I don't want more ice I want my drink even if it was just ice missing which I seriously doubt you should fill it up the whole way not under the top line of the cup completely not acceptable for any service especially for the standard of McDonald's because I know your drinks don't come out half empty not even filling the cup to the top. We didn't even take a sip from these drinks that's how empty they came *Edit All of the food was cold not just the fries it was the burgers too that were cold the box that holds the burger wasn't even warm from the bottom from the burger that's how cold all of our food was

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 5155 W 72nd, Westminster, CO?

McDonald's is open daily from 5:00 AM to midnight (00:00).

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (00:00).