Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported slow service, long wait times, and unresponsive staff at both the drive-thru and counter.
Customer Service
Several reviews highlighted rude and unprofessional behavior from employees, with calls for better training and management oversight.
Food Quality
Customers experienced issues with food quality, including cold items, incorrect orders, and undercooked chicken.
Cleanliness
While some customers praised the cleanliness of the restaurant, others noted dirty dining areas and unsanitary practices.
Positive Experiences
Despite the negative feedback, some customers enjoyed their meals and praised friendly staff, particularly during breakfast hours.
KM
Kate McBride
Nov 13, 2025
2.0
Who doesn’t love a hot, juicy Wendy’s hamburger? I usually do — but not at this location. From the start, the experience was off. We waited about five minutes just for the register to be ready, and when our order came out in under 30 seconds, that should have been the first red flag. The burger was not warm, not juicy, and definitely not up to Wendy’s usual standards.
It appears to be a newer location, but the food quality didn’t reflect that. Overall, a very disappointing visit. Maybe it’ll improve with time, but I won’t be returning based on this experience.
R9
RobFut 99
Oct 25, 2025
1.0
Something is severely wrong with this Wendy’s location. Lines can have one person, and they never move, and they never answer the intercom. I’ve seen multiple people get out of line and leave. Whoever is in charge of this needs to have corporate reach out. Something is going on that isn’t good. I’m not sure if they don’t have enough employees or what it is, but I’ve never seen a Wendy’s location this slow. I’ve had to leave it twice while in line because nobody came to the intercom.
SJ
Stacey Jacobs
Oct 25, 2025
5.0
I brought my 3 grandchildren here and they loved it. Rated it a 5 for cleanliness, nice atmosphere, quick friendly service, good food and clean nice restrooms with music.
We all loved the caramel crunch frosties.
This is their new favorite restaurant.
JM
jon mead
Oct 13, 2025
5.0
Nothing special about this location
A little slow on the drive through as there wasn’t a lot of traffic and I still had to wait several minutes to place my order
JA
Justice4 “For” All
Sep 28, 2025
1.0
One Star – Extremely Rude and Unprofessional
I visited this Wendy’s (150 E 144th Ave, Thornton CO) on 9/28/25 around 9 PM. When I arrived, there were five or six young employees hanging around the counter and in the back, but no one greeted me or a couple of older customers who had walked in before me. I sat in my car for 5–10 minutes before coming inside and still nobody acknowledged anyone at the counter.
When I finally placed my order, I politely thanked the employee after paying. He turned and walked away without a single “you’re welcome” or any acknowledgment. The staff looked more interested in chatting with each other than in serving customers.
This was one of the rudest experiences I’ve had at a fast-food restaurant. Management clearly needs to address training, customer service, and supervision. Until then, I will not return.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Thornton, CO?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Thornton, CO into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (720) 872-3394.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 144th Ave Wendy’s serve breakfast?
Yes, this Wendy’s location in Thornton, CO serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 150 East 144th Ave in Thornton, CO?
The drive-thru is open daily from 6:00 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, Wendy's at this location serves breakfast, including combos, croissant and biscuit sandwiches, coffee, and sides.
Can I order Wendy's for delivery from this location?
Delivery availability depends on your location. Use the Wendy's app or visit order.wendys.com to check delivery options by entering your address.
What payment methods are accepted at this Wendy's?
Accepted payments include American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact this Wendy's location directly?
You can call the restaurant at (720) 872-3394 or submit feedback via the Wendy's Customer Satisfaction Survey online. For general inquiries, contact Customer Care through live chat or call 888-624-8140.
Where can I find Wendy's menu and pricing for this location?
Menu and pricing can be viewed at order.wendys.com or in the Wendy's app after selecting this location. Keep in mind prices may vary slightly by location.
Does this Wendy's offer dine-in, drive-thru, and takeout options?
Yes, this location serves customers via dine-in, drive-thru, delivery (where available), and takeout. Curbside pickup is not available.
What are some nearby fast food restaurants to this Wendy's?
Nearby fast food options include Arby's, Firehouse Subs, Popeyes Louisiana Kitchen, Five Guys, and another Wendy's.
Are there any nearby places for coffee or desserts around Wendy's?
Yes, nearby you can find Ziggi's Coffee, Tous Les Jours bakery and cafe, Daylight Donuts Urban Eatery, and Crumbl Thornton for desserts and coffee.
What nearby places can I visit for fitness or wellness near this Wendy's?
Nearby fitness options include Club Pilates and F45 Training North Thornton gyms, as well as beauty salons like Polished Nail Salon and Lionhardt Hair.