Wendy's

3.7
802 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4101 E. 136th Ave, Thornton, CO
80602, United States

Hours

Reviews

3.7
802 reviews
5 stars
305
4 stars
201
3 stars
132
2 stars
40
1 star
124

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food preparation.

Customer Service

Service quality varied significantly, with some customers praising friendly staff while others experienced rudeness and disrespect.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms.

Food Quality

Several customers complained about cold, undercooked, or stale food, while a few praised the freshness and taste.

AI Ordering Issues

The introduction of AI for order taking has led to confusion and dissatisfaction among customers, with many preferring traditional ordering methods.
  • SW
    Sadie Waddell
    Nov 9, 2025
    2.0
    YOU GUYS, I don’t leave reviews- it’s rare…what else is rare, eating fast food. When I do, it’s typically Wendy’s. This Wendy’s. One of the BEST parts of any Wendy’s burger, was always the LETTUCE. A “fresh” piece of lettuce. Not that nasty, soggy, stringy, lettuce LIKE MCDONALD’S. Almost like a piece of ‘extra class’. The lettuce, on the burgers at Wendy’s, is literally what set them apart from all the others. A few weeks ago, my daughter ordered a BDC. She said it didn’t taste the same.. opened it up, saw the lettuce. It felt like a cruel joke. I told myself maybe they ran out and had no choice- idk. Either way o figured it would go back to normal. Well, we’ve been back three more times since that day- and it’s still that nasty broke lettuce. So I guess it not just the American people going broke and pinching pennys. Aside from that, employees are always and the inside is always clean. I can’t get over this lettuce thing though, I’ll be passing Wendy’s next time.
  • AP
    Andrzej P
    Oct 28, 2025
    2.0
    Ordered a large size to get more drink and fries but I got few fries in a large fries box. Very dissatisfied and disappointed
  • JT
    Jet Torres
    Oct 6, 2025
    1.0
    This store can never get right what ordered. If there’s any mercy than the manager will respond to this to get what we ordered
  • VV
    Victoria virgil
    Oct 5, 2025
    1.0
    A little annoyed I ordered 2 seperate orders back to back on the app and only 1 of my two orders was ready. Then made we wait and check me in to fulfill the 2nd order so 1 bag is hot and good others now been sitting. Dnt know why you wouldnt have both ready for a pickup. Was not even busy.
  • ML
    Michelle Lopez
    Oct 3, 2025
    1.0
    I went to Wendy’s this morning for breakfast and the problem with the AI drive-through is that once I ordered with AI I drove up to the window and sat there for seven minutes before anyone acknowledged that I was even at that window terrible terrible terrible customer service not very personable You could have your AI. I’ll go to McDonald’s.

Frequently Asked Questions About Wendy's

Is 4101 E. 136th Avenue Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.