Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with incorrect orders, including missing items and wrong food preparation.
Customer Service
Service quality varied significantly, with some customers praising friendly staff while others experienced rudeness and disrespect.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms.
Food Quality
Several customers complained about cold, undercooked, or stale food, while a few praised the freshness and taste.
AI Ordering Issues
The introduction of AI for order taking has led to confusion and dissatisfaction among customers, with many preferring traditional ordering methods.
SW
Sadie Waddell
Nov 9, 2025
2.0
YOU GUYS, I don’t leave reviews- it’s rare…what else is rare, eating fast food. When I do, it’s typically Wendy’s. This Wendy’s.
One of the BEST parts of any Wendy’s burger, was always the LETTUCE. A “fresh” piece of lettuce. Not that nasty, soggy, stringy, lettuce LIKE MCDONALD’S. Almost like a piece of ‘extra class’.
The lettuce, on the burgers at Wendy’s, is literally what set them apart from all the others.
A few weeks ago, my daughter ordered a BDC. She said it didn’t taste the same.. opened it up, saw the lettuce. It felt like a cruel joke. I told myself maybe they ran out and had no choice- idk. Either way o figured it would go back to normal.
Well, we’ve been back three more times since that day- and it’s still that nasty broke lettuce.
So I guess it not just the American people going broke and pinching pennys.
Aside from that, employees are always and the inside is always clean.
I can’t get over this lettuce thing though, I’ll be passing Wendy’s next time.
AP
Andrzej P
Oct 28, 2025
2.0
Ordered a large size to get more drink and fries but I got few fries in a large fries box. Very dissatisfied and disappointed
JT
Jet Torres
Oct 6, 2025
1.0
This store can never get right what ordered. If there’s any mercy than the manager will respond to this to get what we ordered
VV
Victoria virgil
Oct 5, 2025
1.0
A little annoyed I ordered 2 seperate orders back to back on the app and only 1 of my two orders was ready. Then made we wait and check me in to fulfill the 2nd order so 1 bag is hot and good others now been sitting. Dnt know why you wouldnt have both ready for a pickup. Was not even busy.
ML
Michelle Lopez
Oct 3, 2025
1.0
I went to Wendy’s this morning for breakfast and the problem with the AI drive-through is that once I ordered with AI I drove up to the window and sat there for seven minutes before anyone acknowledged that I was even at that window terrible terrible terrible customer service not very personable You could have your AI. I’ll go to McDonald’s.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Thornton, CO?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Thornton, CO into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (303) 252-7733.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 4101 E. 136th Avenue Wendy’s serve breakfast?
Yes, this Wendy’s location in Thornton, CO serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 4101 E. 136th Avenue in Thornton, CO currently open?
Yes, this Wendy's location is open and committed to serving quality food every day via dine-in, drive-thru, and delivery where available.
What are the drive-thru hours for Wendy's at 4101 E. 136th Avenue?
The drive-thru is open from 6:30 AM to 1:00 AM Monday through Thursday, and 6:30 AM to 1:30 AM on Friday through Sunday.
Does this Wendy's location offer breakfast?
Yes, breakfast is served here. You can order breakfast combos, sandwiches, coffee, and sides via the mobile app or website.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa at this location.
How can I place an order for pickup or delivery at Wendy's in Thornton?
You can order via the Wendy's mobile app or at order.wendys.com and select this location for pickup or delivery where available.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in-restaurant posters; crew members can assist you in finding this information.
Is Wendy's hiring at the Thornton, CO location?
To check current job openings, visit the Wendy's careers page and search for jobs in Thornton, CO. Positions will appear if available.
What nearby banks can I visit before or after dining at Wendy's?
Near Wendy's, you can find FirstBank, U.S. Bank, Vectra Bank Colorado, US Bank, and 1STBANK. These provide convenient options for banking and ATM services when visiting the area.
Are there nearby schools close to Wendy’s at 4101 E. 136th Avenue?
Yes, The Goddard School and The Goddard School of Thornton are nearby, offering preschool and daycare services convenient for families visiting Wendy's.
What entertainment or shopping options are available near Wendy's Thornton location?
Nearby Hilltop Village offers a grocery store, shopping center, and cinema, making it a great place to visit before or after your meal at Wendy’s.