Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted extremely rude and unprofessional staff, with many customers reporting negative interactions with management.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Many customers complained about the food being cold, stale, or poorly prepared, with some describing it as inedible.
Long Wait Times
Customers frequently reported long wait times both in the drive-thru and inside the restaurant, often with little to no explanation from staff.
Management Issues
Several reviews pointed to poor management practices, including lack of training for staff and failure to address customer complaints effectively.
CC
CL
Feb 19, 2026
1.0
the time sucks here you'll be in line longer than it takes to finish your meal. they charge for sauce ?!? use ai instead of people that always sucks but in this case is lowkey better because the workers are rude as hell.
JY
Jon Young
Feb 14, 2026
1.0
My wife went to the store. used the mobile app. She ordered me a Dave's double only lettuce no cheese no nothing else just meet and lettuce. When she brought it home it had everything on there. Things happen we understand she called the store she contacted the manager Adrian. He said come down and he will fix it. We arrived at the store go through the drive-thru they handed us a burger right away that was also incorrect. They then told us to move forward. Though they handed us a burger right away we pulled forward and we're waiting for a very long time I then went inside and asked what was taking so long being that there was not one other customer there and drive through or inside he said we had to wait for me I've been sat there and waited. After sitting there patiently waiting customers started going through the drive-thru burgers were being made but not mine. I then asked again and he said I would have to wait I reminded him we have been waiting for a very long time probably around 20 minutes at this time not including the time it took to go back to the store after messing up my burger twice the manager became very rude with me. I then had to speak loudly some people could say it was yelling but the manager was very very far away from me I could barely see him in the back of the store. When he came back to the front he said I'm refusing service to you because you're yelling. At that point I had enough and I had to call the cops. When the cops showed up he then made my sandwich correctly. It was the the most unprofessional and the most ridiculous visit to any establishment I've ever been to. Stay far away from this Wendy's
CV
CJ V
Feb 5, 2026
1.0
The food was absolutely disgusting. All food looked as if it had been sitting around over night. Egg yokes were green. Cheese looked plastic. Biscuits were rock hard. Potato wedges tasted refried and dried out. The cinnamon pull parts were cold and hard. The sausuage looked yuck was cold and felt rubbery. I had to circle around because they forgot one of our potatoe wedges. I would have circled back a third time to complain in person....but I had to get to work. Needless to say we are still hungry and can't wait to eat lunch somewhere where the food is edible.
DJ
David Martinez jr (Jr)
Jan 17, 2026
1.0
Staff was extremely rude had an attitude and made my food like garbage it was terrible looked terrible tasted Terrible will never be coming back to a Wendy’s again that’s just ridiculous
JS
James Serna
Jan 10, 2026
3.0
Was told to use the kiosk to order because they didn't have anyone working up front. I don't use the kiosk because you can't make a junior cheeseburger deluxe into a combo or substitute chili for fries from the kiosk. After being told to use the kiosk 2 employees stood in front of the cash register talking and joking. They don't seem to know how to print a receipt from kiosk orders either. The kiosk stated that we get the receipt from the counter.spent over $60 dollars and the food was just so-so.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's on 8970 Washington St, Thornton?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides via the app or website.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order Wendy's food online or through a mobile app?
Yes, you can order through the Wendy's app or at order.wendys.com. The app is available on the Apple App Store as well.
Is delivery available at this Wendy's?
Delivery is available where offered. Use the Wendy's app or order.wendys.com and enter your delivery address to check availability.
How can I provide feedback or contact Wendy's at this address?
You can contact Customer Care via Live Chat or call 888-624-8140. For direct location inquiries, call (303) 430-8016. Feedback surveys are also available online.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info are available on the Wendy's menu website, mobile app, and in-restaurant posters. Customized nutrition info updates as you modify your order.
What nearby places can I visit before or after dining at Wendy's on Washington St?
Nearby you can visit SkyHigh outdoor gear and sporting goods, GoldenWings CAFE for coffee, or Angel's Salon for beauty treatments, making it convenient for combined errands.
Are there other food options near Wendy's on 8970 Washington St?
Yes, near Wendy's you will find Los Nogales Restaurant for Mexican cuisine, Mr. Brothers Tacos food truck, La Llanerita Grill, and GoldenWings CAFE for coffee and snacks.
Is there convenient public or postal service near Wendy's in Thornton?
Yes, the US Post Office is nearby, allowing you to handle postal needs easily around your visit to Wendy's.
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