Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
1,435 reviews
5 stars
404
4 stars
229
3 stars
193
2 stars
137
1 star
472
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor service experiences.
Food Quality
Several customers reported receiving cold, undercooked, or incorrect food orders, indicating a lack of attention to food preparation and order accuracy.
Management Issues
Feedback suggests significant problems with management, including poor training of staff and inadequate handling of customer complaints.
Cleanliness
While some customers noted cleanliness in certain areas, others reported unsanitary conditions and a lack of proper maintenance.
Inconsistent Experience
Customers experienced a wide range of service quality, with some praising specific employees and others expressing dissatisfaction with the overall experience.
- JSJames Serna2 days ago3.0Was told to use the kiosk to order because they didn't have anyone working up front. I don't use the kiosk because you can't make a junior cheeseburger deluxe into a combo or substitute chili for fries from the kiosk. After being told to use the kiosk 2 employees stood in front of the cash register talking and joking. They don't seem to know how to print a receipt from kiosk orders either. The kiosk stated that we get the receipt from the counter.spent over $60 dollars and the food was just so-so.
- BGBrittany GarciaDec 30, 20251.0They don’t answer the phone! And when they do they hang up on you!!
- HHHaley HoffmanDec 11, 20251.0Terrible customer service experiences at this location. First time I came in there was another guy trying to get a refund for undercooked chicken, had pictures of the clearly raw meat he was served. And the managers couldn't care less to actually help him. I made the mistake of coming back today just to pick up a mobile order and the cashier was so rude. Did not greet me or say one word when handing me my food, and closed the window on me three times before giving me my entire order, which was literally a sandwich, fries, and a drink. Then i get back to work and pull out my food and it looks so lazily thrown together, my baconator fries had barely any cheese and the bacon wasnt even cut up.
- KRKylie RoedelDec 7, 20255.0Best Wendy’s great fast service!
- EHEver Soza. HernandesNov 30, 20255.0Cuando regrese a comer me regalan una amburgeza por las buenas calificaciones y la comida es muy buena
Frequently Asked Questions About Wendy's
Is 8970 Washington Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's on 8970 Washington St, Thornton?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides via the app or website.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order Wendy's food online or through a mobile app?
Yes, you can order through the Wendy's app or at order.wendys.com. The app is available on the Apple App Store as well.
Is delivery available at this Wendy's?
Delivery is available where offered. Use the Wendy's app or order.wendys.com and enter your delivery address to check availability.
How can I provide feedback or contact Wendy's at this address?
You can contact Customer Care via Live Chat or call 888-624-8140. For direct location inquiries, call (303) 430-8016. Feedback surveys are also available online.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info are available on the Wendy's menu website, mobile app, and in-restaurant posters. Customized nutrition info updates as you modify your order.
What nearby places can I visit before or after dining at Wendy's on Washington St?
Nearby you can visit SkyHigh outdoor gear and sporting goods, GoldenWings CAFE for coffee, or Angel's Salon for beauty treatments, making it convenient for combined errands.
Are there other food options near Wendy's on 8970 Washington St?
Yes, near Wendy's you will find Los Nogales Restaurant for Mexican cuisine, Mr. Brothers Tacos food truck, La Llanerita Grill, and GoldenWings CAFE for coffee and snacks.
Is there convenient public or postal service near Wendy's in Thornton?
Yes, the US Post Office is nearby, allowing you to handle postal needs easily around your visit to Wendy's.