Taco Bell

2.4
1286 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 3901 E 120th Ave in Thornton. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3901 E 120th Ave, Thornton, CO
80233, United States

Hours

Reviews

2.4
1,286 reviews
5 stars
242
4 stars
150
3 stars
133
2 stars
108
1 star
653

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, long wait times, and rude staff interactions.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.

Management Problems

Several customers noted a lack of effective management, with complaints about understaffing and poor employee behavior.

Mixed Food Quality

While some customers enjoyed the food, many others reported issues with food quality, including cold or improperly prepared items.

Customer Service

A few employees received praise for their friendly service, but overall, customer service experiences were largely negative.
  • AS
    Abbey Shepherd
    Jan 5, 2026
    1.0
    I waited at the drive through for 10 minutes before they asked me what to order. I said I want a number nine the Mexican pizza meal and the guy on the other side said oh you want the deluxe number nine box and I said no. I'm going to order that next but I'm ordering a number 9 Mexican pizza meal right now. We go back and forth and I'm trying to let him know that I want a Mexican pizza meal and a number 9 box and he's just not having it. So I go to pick up my order and pay $23 to get the box but no Mexican pizza. I go in to tell them I didn't get the Mexican pizza and they made me pay six extra dollars to get it even though I already paid for it and they did not give me a refund. Also tried to argue with me when I came back in. Just give me the Mexican pizza that I paid for. Don't make me pay six more dollars for the same Mexican pizza I already paid for.
  • AR
    Ashley Rueb
    Jan 3, 2026
    1.0
    Had an online order, when I politely asked to add an item on, the cashier said we are too busy for that, and to not even pull back through. Sorry, but isn’t that your job? I’m in the drive through ordering and y'all are too busy or understaffed? Then he proceeds to throw the bag at me at the window and yell the total. Actually disgusted with this behavior. Will never go back to this location. do better
  • ZS
    Zachary Sundstrom
    Dec 29, 2025
    1.0
    One of the worst if not the worst Taco Bell I’ve ever been to. Stood in the store for 30 mins to pick up my online order and every worker just looks at you and not a single one said even a word to the 5 people they had standing there waiting to be helped. Just go to the one up the street if you want to skip the BS. I don’t usually leave reviews for places but that was an awful experience
  • II
    Izzy
    Dec 27, 2025
    2.0
    Ive had mixed reviews about this place, the drive thru employees are always nice but it is so strange for a place to always have slow service regardless of how empty it is or not. 12/27, they weren’t serving any drinks except water. I had a mobile order beforehand but was still able to order a drink instead of the app telling me they are out which is kind of a big deal? The workers didnt acknowledge my drink so I was thinking about a refund thru the app but it doesnt let you submit at all?? If you guys are out of something, you need to let app users know before ordering and not acknowledging. I understand this is most likely a terrible management thing as they are constantly understaffed (and probably overworked)
  • SE
    Silver Emperor
    Dec 22, 2025
    1.0
    After my experience tonight, I caution everyone in the area about visiting this taco bell. I waited 45+ minutes for a 4 item order, all the while the staff was more concerned with cursing each other out, throwing food at each other, or talking with the friends they had sitting in the lobby. Of the 4 employees and one manager on duty, only the 4th employee, a young woman, was actually working on clearing out a lobby of upset door dash drivers and kiosk ordering customers. 4-5 people besides myself had 45+ minute wait times on small orders, even to the extent of requesting refunds, to which the employees got confrontational about people "not being patient enough". When I asked for the manager to refund my money, I was told that he "would get to me when he gets to me" and I waited an additional 10 minutes, watching the same 3 male employees banter with each other, curse each other out, and refuse to make parts of an online order when asked. EDIT: Then, once I got home, I found out that of the 4 items in the order, two of them were still wrong, after 45 minutes.

Frequently Asked Questions About Taco Bell

What are the regular drive-thru hours at Taco Bell located at 3901 E 120th Ave in Thornton?

The drive-thru is open from 8:00 AM to 3:00 AM Monday through Thursday and Sunday, and from 8:00 AM to 5:00 AM on Fridays and Saturdays.

Does this Taco Bell location offer online ordering options?

Yes, you can order ahead online or through the mobile app for pickup or delivery.