Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Customer Service
Many reviews highlighted poor customer service, including rude staff, lack of communication, and unhelpful responses to complaints.
Food Quality
Several customers mentioned that the food was often cold, stale, or tasted old, leading to dissatisfaction.
Wait Times
Customers frequently complained about long wait times in both the drive-thru and for mobile orders, with some waiting over 20 minutes.
Cleanliness
While some noted the location was clean, others reported dirty conditions and a lack of staff to maintain cleanliness.
TP
Terezi “gallowsCalibrator” Pyrope
6 days ago
1.0
Claims to be open 24/7, signs all say it and the lights were all on. 330am I go to the drive thru only to sit there for 10 minutes with no word. No one came to tell me if systems were down or anything of the sort. Nothing happened at all. The drive thru experience here is terrible, don't bother.
AA
Angad
Dec 28, 2025
1.0
Placed a mobile order for drive-thru pick up. Used my points to redeem an item and they refused to give me the food as “it was not showing up on their end” even though I showed them the order placed on the mobile app. They got the other happy meal order wrong and also never gave any sauces at all. Horrible customer service, don’t waste your money or time coming here.
IR
Isaac Rowe2002
Dec 24, 2025
1.0
I’ve been to this McDonald’s several times within the last 2 months and every time I have come they have been missing items charged and gave me the wrong items and I’m quite sick of it I’m about to stop going to McDonald’s all together
DD
Danielle Dobbs
Dec 18, 2025
1.0
I sat in the drive through for 5 minutes.There were other cars there longer than me.No one acknowledging customers sitting outside.I had to call the store to find out what was happening at which point.They said , sorry , our system is down when we can't take orders , but they did not come alert any of the people sitting outside , waiting to order. When I asked how to get a refund for my mobile app order.They told me after so long of not picking up the apple canceled the order for you.And then refund you your money
AV
Amber Void
Dec 15, 2025
3.0
Nothing bad about the demeanor of the staff. They were not rude. They just were kind of confused about theirnown jobs it seemed like. Qhich isnunderstandablensince im also doing a job that doesnt fit my skillset so we in the same boat.But, Ordered a steak egg and cheese bagel. was given sausage. i dont eat pork. whenni tried to fix the issue they didnt seem to understand the differenxce between pork and beef. Didnt want to give me the product i ordered and kept trying to offer sandwiches of lesser value or with pork. It was a simple issue with a simple solution and they overcomplicated it. Perhaps mcdonalds should bring back a chicken biscuit so there isnt this problem sonce all they,want to offer now is pork.
What are the regular operating hours for McDonald's at 611 E 120th Ave, Thornton, CO?
This McDonald's is open 24 hours every day, all week long.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:00 AM to 1:30 AM Monday through Wednesday and Sunday, until 2:30 AM on Thursday, and until 4:30 AM on Friday and Saturday.
Does this McDonald's have a drive-thru and what are its hours?
Yes, this McDonald's has a drive-thru that operates 24 hours a day, seven days a week.
What delivery and pickup services are available at this McDonald's?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order from this McDonald's online?
You can order online via the McDonald's ordering website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What payment options can I use at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer WiFi and other services?
Yes, services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What fast food restaurants are located near this McDonald's?
Nearby fast food options include another McDonald's and two Burger King locations, as well as Larkburger and Fuddruckers.
What other amenities or stores are close to this McDonald's in Thornton?
Customers can also find automotive services like Meineke Car Care and Big O Tires, financial services such as Canvas Credit Union and BBVA Bank, and convenience stores including Rocket and Safeway nearby.
Are there entertainment options near this McDonald's to visit before or after dining?
Yes, Amc Orchard cinema is nearby, offering a convenient option to catch a movie before or after your meal at McDonald's.