McDonald's

3.1
2802 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
611 E 120th Ave, Thornton, CO
80241, United States

Hours

Reviews

3.1
2,802 reviews
5 stars
803
4 stars
530
3 stars
482
2 stars
256
1 star
731

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Customer Service

Many reviews highlighted poor customer service, including rude staff, lack of communication, and unhelpful responses to complaints.

Food Quality

Several customers mentioned that the food was often cold, stale, or tasted old, leading to dissatisfaction.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and for mobile orders, with some waiting over 20 minutes.

Cleanliness

While some noted the location was clean, others reported dirty conditions and a lack of staff to maintain cleanliness.
  • TP
    Terezi “gallowsCalibrator” Pyrope
    6 days ago
    1.0
    Claims to be open 24/7, signs all say it and the lights were all on. 330am I go to the drive thru only to sit there for 10 minutes with no word. No one came to tell me if systems were down or anything of the sort. Nothing happened at all. The drive thru experience here is terrible, don't bother.
  • AA
    Angad
    Dec 28, 2025
    1.0
    Placed a mobile order for drive-thru pick up. Used my points to redeem an item and they refused to give me the food as “it was not showing up on their end” even though I showed them the order placed on the mobile app. They got the other happy meal order wrong and also never gave any sauces at all. Horrible customer service, don’t waste your money or time coming here.
  • IR
    Isaac Rowe2002
    Dec 24, 2025
    1.0
    I’ve been to this McDonald’s several times within the last 2 months and every time I have come they have been missing items charged and gave me the wrong items and I’m quite sick of it I’m about to stop going to McDonald’s all together
  • DD
    Danielle Dobbs
    Dec 18, 2025
    1.0
    I sat in the drive through for 5 minutes.There were other cars there longer than me.No one acknowledging customers sitting outside.I had to call the store to find out what was happening at which point.They said , sorry , our system is down when we can't take orders , but they did not come alert any of the people sitting outside , waiting to order. When I asked how to get a refund for my mobile app order.They told me after so long of not picking up the apple canceled the order for you.And then refund you your money
  • AV
    Amber Void
    Dec 15, 2025
    3.0
    Nothing bad about the demeanor of the staff. They were not rude. They just were kind of confused about theirnown jobs it seemed like. Qhich isnunderstandablensince im also doing a job that doesnt fit my skillset so we in the same boat.But, Ordered a steak egg and cheese bagel. was given sausage. i dont eat pork. whenni tried to fix the issue they didnt seem to understand the differenxce between pork and beef. Didnt want to give me the product i ordered and kept trying to offer sandwiches of lesser value or with pork. It was a simple issue with a simple solution and they overcomplicated it. Perhaps mcdonalds should bring back a chicken biscuit so there isnt this problem sonce all they,want to offer now is pork.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 611 E 120th Ave, Thornton, CO?

This McDonald's is open 24 hours every day, all week long.

What are the delivery hours for this McDonald's location?

Delivery is available from 5:00 AM to 1:30 AM Monday through Wednesday and Sunday, until 2:30 AM on Thursday, and until 4:30 AM on Friday and Saturday.