Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders, missing items, and overall order inaccuracy.
Customer Service
Feedback highlighted a mix of rude and unhelpful staff, with some positive mentions of friendly employees.
Food Quality
Several reviews noted inconsistent food quality, including cold items and poorly prepared meals.
Service Speed
Customers experienced long wait times, especially for drive-thru and mobile orders, with some praising quick service.
Cleanliness
Multiple reviews mentioned unsanitary conditions and dirty dining areas.
RR
Ricardo Ruiz
3 days ago
1.0
Had an entire item messed up. I ordered a the big arch and got a Big Mac. Also did not got any of the sauces for my nuggets or any napkins. No one spoke to me when I drove around and tried to give me another order. Nothing was corrected for me except my sauces.
IG
Idaly gutierrez
Feb 23, 2026
1.0
I was there at 8:51am at the drive thru when Janeth took my order and got so bothered because I decided to upgrade to a medium- she didn’t care if I Heard her or not she ughhhhhhh but you said small!!!! I would appreciate a better customer service experience next time!!!
RR
Ren
Feb 19, 2026
1.0
No matter what time of the day I order here, something is always wrong. They don’t salt their fries even when I ask for extra salt or my order has something missing or it’s completely incorrect. Tonight I ordered the same thing I always do: a double cheeseburger with only Mac sauce. What I got was a single patty plain burger with Mac sauce. No cheese or my second patty. Everything else was correct and the label showed what I ordered. Didn’t realize until I got home and opened it to eat it. Their night crew is more incompetent than their day crew. It’s sad that they are open 24 hours seeing as they can’t do their jobs correctly and make a burger with the ingredients shown on a screen. I will make the extra drive to go to a different McDonald’s from now on. They need to restart and retrain this location entirely.
AG
Aldo Cancino Garcia
Feb 9, 2026
5.0
one of the few playground places
NB
Nate Betzler
Jan 25, 2026
1.0
Crazy…
I did the mobile app, give the lady my code..
I ask what flavors ice coffee they have, sign says any size 1$
She tells me mocha and caramel
In order a mocha..
5$ for a coffee the sign says 1$
She says idk..
So next window a manager is there.
I ask her. She doesn’t speak English. Says no iced coffee on order
I show her a picture of their sign saying 1$ iced coffee.
She shrugs and walked away.
I took a picture of the lady for being rude… she then slaps the drive thru window super aggressively..
Really!?? What’s your guys deal?
Advertising one thing charging another
I’ll be back for sure I want a full refund I can’t believe she slap the window like that.
English… learn it.
What are the operating hours for McDonald's in Thornton, CO?
McDonald's in Thornton, CO is open 24 hours every day of the week.
Does the McDonald's location offer drive-thru service?
Yes, this McDonald's offers drive-thru service open 24/7.
Can I get delivery or curbside pickup from this McDonald's?
Yes, they offer delivery, same-day delivery, no-contact delivery, and curbside pickup services.
What payment methods are accepted at the McDonald's on N Washington in Thornton?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa payments.
Is there a mobile app to order from McDonald's?
Yes, you can order using the official McDonald's app available on the Apple App Store and Google Play Store.
Where can I find McDonald's menu online?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Does this McDonald's location have WiFi available?
Yes, WiFi is available at this McDonald's location.
What nearby fast food restaurants can I visit around McDonald's on N Washington?
Nearby fast food options include Hamburger Stand, Wienerschnitzel, Las Tortugas, Subway, Sonic Drive-In, Church’s Texas Chicken, and Long John Silver's.
Are there any car service or tire repair shops near McDonald's in Thornton?
Yes, nearby car service and tire repair shops include Jiffy Lube, Tires and Brakes Rotors Turned, Llantera El Rey, and Les Schwab Tire Center.
What entertainment or retail options are close to McDonald's on N Washington?
Nearby entertainment and retail include Redbox kiosk for video rentals and T-Mobile store for mobile phones and electronics.
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