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McDonald's

3.0
(1742 reviews)

Business Details

780 W 84th Ave, Thornton, CO
80260, United States
(303) 412-0544
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
780 W 84th Ave, Thornton, CO
80260, United States

Hours

Reviews

3.0
1,742 reviews
5 stars
493
4 stars
257
3 stars
300
2 stars
153
1 star
539

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and items not prepared as requested.

Customer Service

Many reviews highlighted poor customer service, including rude staff, lack of communication, and unprofessional behavior.

Service Speed

Customers frequently mentioned long wait times in both the drive-thru and inside the restaurant, often leading to frustration.

Food Quality

Several reviews noted that the food was often cold, poorly prepared, or not fresh, contributing to a negative dining experience.

Management Issues

There were complaints about ineffective management, with reports of staff being unmotivated and not properly trained.
  • EI
    Edwar Ibarra
    4 days ago
    1.0
    Got in the drive through and only 1 car in front of me parked me for 5 minutes for a hot and spicy it was still cold. They park everyone to have a fast drive through tike I’m guessing ?
  • GD
    Gilbert Davila
    6 days ago
    1.0
    I specifically told them that it was allergic to cucumber and onion, and they still did not care. They put the stiker that said only lettuce and cheese but still the hamburger has onions and pickles.
  • ER
    Estevan Rodriguez
    Feb 23, 2026
    1.0
    Took long get my food on drive thru parking and had to leave never got my food cause how long they took !
  • CR
    C R
    Feb 10, 2026
    3.0
    This place has improved in customer serivce and in food accuracy in the last 6 months. Sometimes I still get the wrong toppings or apples instead of extra fries on my kids happy meal but I try to check it before leaving. They don't lock the bathrooms like the others do which is super nice when you need the bathroom for your kid who can't wait. The food for pick up/eat is hot and fresh. I've had cold fries/melted frappes when I order for delivery. Also there are tons of high school kids in here and they are super loud during lunch times/after school. Overall it's a decent location if you use the drive thru and order pick up.
  • RA
    Reina Ayala
    Jan 23, 2026
    1.0
    Les daré una estrella porque siempre pasa lo mismo que nunca tienen la comida que uno ordena luego hoy 01/23/2026 me dijeron que me estasionara en el frente y alguien iría a dejar mi comida espere por 15 minutos y al ver que nadie me traía mi orden fui a preguntar por la comida la manager estaba hablando por el celular y las personas en el lobby esperando y su excusa barata que ella estaba dando era que se le avía terminado los desayunos cuando apenas eran las 6:10 de la mañana y el muchacho que estaba en la cosina tenía barias órdenes listas pero la manager por estar en el chisme no le interesaba que los clientes estuvieran esperando por sus órdenes.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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