Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted consistently poor customer service, including rude staff, unprofessional behavior, and a lack of responsiveness to customer complaints.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and modifications not being honored.
Service Speed
Customers experienced long wait times both in the drive-thru and for curbside orders, often leading to frustration.
Food Quality
Several reviews mentioned issues with food quality, including cold or stale items and incorrect preparation.
AL
Anthony Loya
Dec 26, 2025
2.0
Gave my kids a 16 PC instead of 20 and the hamburgers where unseasoned this was at about 3:35pm 12-26-25
GJ
gabbie johnson
Dec 15, 2025
1.0
We ordered our food on the app and rushed to pick it up before closing, only to be completely ignored and treated with contempt. The app clearly stated the store was open, which is why we placed the order.
At the first pickup window, the employee actually rolled her eyes and shook her head at us as if we were the problem for showing up to get the food we paid for. This level of unprofessionalism is shocking.
When we finally got to the next window, the staff there simply told us to wait for a refund—no explanation, no apology for the wasted trip, and certainly no attempt to fulfill the order.
If you are not open for service, you need to update your hours on the app. Showing that you're open, letting customers pay for food, and then treating them like dirt when they show up is a terrible way to run a business.
Do NOT waste your time here. We drove out, paid for food we didn't get, and were subjected to incredibly rude service. Zero stars if I could.
AR
Andrea Ramirez
Dec 5, 2025
1.0
We placed pickup order at 10:17am and my spouse arrived to pickup at 10:32am and they canceled order on us. WOW if the order came thru at 10:17am make it. Very unprofessional!
JC
John Casas
Nov 26, 2025
3.0
Go here all the time not sure why but when I order on the app my order has been wrong 2 times now. This time I added a 3rd 1/4 pound patty with the burger plain. Was charged for the extra but didnt get it and wasn't plain. Usually not a big deal but when im charged i would like to get what paid for
JE
Julianne E
Nov 22, 2025
1.0
The manager working today Saturday, 11/22/2025 at 5pm needs to be fired or demoted! I went through the drive thru and was parked for TWENTY MINUTES! Went in to see where it was at and the manager said they gave it to me, if I got my order why would I wait twenty minutes to go in! Then she starts blaming all of the kids working saying it was their fault but she was the one bagging the orders. I stood there and additional 15 minutes and she still didn’t know what I was there for! I handed her my receipt a total of three times. Then she shorted me a McRib and she started screaming at the girl who handed me my drinks and said it was her fault. Mind you the restaurant was not even busy, I feel sorry for everyone who works with her.
What are the regular dining hours at McDonald's located at 780 W 84th Ave, Thornton, CO?
McDonald's at this location is open daily from 5:00 AM to 11:00 PM for regular dining.
What are the drive-through hours for this McDonald's?
The drive-through is open Monday to Thursday and Sunday from 4:00 AM to midnight, Friday from 5:00 AM to 4:00 AM, and all day Saturday.
Does McDonald's at 780 W 84th Ave offer delivery services?
Yes, delivery is available every day from 5:00 AM to 11:30 PM.
What types of pickup and delivery services does this McDonald's provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment options are accepted at McDonald's in Thornton, CO?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I place an order online for this McDonald's location?
You can order online at https://mcdonalds.smart.link/mjuu1ggdi or via the McDonald's App on iOS and Android.
Is there a drive-through available at this McDonald's?
Yes, this McDonald's location has a drive-through service.
What nearby places can I visit before or after dining at McDonald's on 780 W 84th Ave?
Nearby, you can visit Dairy Queen for ice cream, Save A Lot for grocery shopping, or Be Fit and Nutrition gym for a workout.
Are there any automotive services close to McDonald's in Thornton?
Yes, several automotive services such as A-Affordable Transmissions Center, Performance Auto Service, and RAW Wheels & Tires are nearby for your vehicle needs.
Can I easily find entertainment options near this McDonald's location?
Yes, there are places like Redbox for movie rentals, Royal Event Center for events, and Ladies Fitness which hosts comedy clubs and concerts nearby.