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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of professionalism from management.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food not matching what was ordered.
Food Quality
Customers frequently complained about cold, stale, or poorly prepared food, with some noting that the quality did not meet expectations.
Service Speed
Several reviews mentioned long wait times for orders, with some customers waiting over 20 minutes for their food.
Cleanliness
Some customers noted that the restaurant could be cleaner, particularly in terms of tables and overall maintenance.
EG
Eric Gallegos
4 days ago
5.0
Its McDonald's... this one gets your order right most of the time, so theres that.
KD
Kevin Dentremont
Nov 10, 2025
2.0
Very slow to bring out food it was cold provided no sauce for nuggets had to honk to get attendant attention then again when I had to ask for sauce not clean area just overall very poorly done
KS
Kaleb S.
Nov 7, 2025
1.0
Terrible food and the people that work there are rude.
JR
Jackie Rodriguez
Nov 5, 2025
1.0
I ordered food for myself and my kids to have a quick dinner before I go work my overnight job. I waited along time to get my food which is fine because at least it’s fresh. I was given my order and the person who delivered repeated the order to me as they gave me my food I got back home and was missing one of my kids 10 piece nuggets from the combo. I called and had to drive 15 minutes back to get the nuggets the manager was matter a fact and could not care less. This made me late to work and I could not have dinner with my kids because of the mistake and management could care less.
MH
Mohammad Haroon
Oct 25, 2025
1.0
Even one star is more for this customer service I wish corporate know the employees how to treat customers