Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude and unhelpful staff, with several instances of poor management and disrespectful behavior.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, stale, or poorly prepared items.
Service Speed
Customers frequently mentioned slow service times, with long waits for food and orders.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that there are positive experiences to be had.
SL
Sondra Lee
Jan 5, 2026
1.0
Not that we can expect much better, but this may be the worst McDonald's experience we've had yet. I'll never understand why they ask what sauce we want if they're not going to deliver. If you're going to park someone for their order, make sure you're getting it right!
We got 3 of the 4 nuggets in the happy meal, no sauce, and they didn't ask if we wanted apples for the "extra side".
The shake tasted like strawberry, instead of chocolate, though it looked like chocolate.
Burgers were cold, fries were old.
EE
Earth
Dec 13, 2025
5.0
Probably the best, most fresh, and correct warm meal on both sides of the Mississippi. Thank you team America
MS
marvin sanchez
Nov 29, 2025
1.0
Comida fría, atención de muy mal gana.
Si trabajan con atención al cliente por lo menos tienen que fingir una sonrisa...
EG
Eric Gallegos
Nov 19, 2025
5.0
Its McDonald's... this one gets your order right most of the time, so theres that.
JR
Jackie Rodriguez
Nov 5, 2025
1.0
I ordered food for myself and my kids to have a quick dinner before I go work my overnight job. I waited along time to get my food which is fine because at least it’s fresh. I was given my order and the person who delivered repeated the order to me as they gave me my food I got back home and was missing one of my kids 10 piece nuggets from the combo. I called and had to drive 15 minutes back to get the nuggets the manager was matter a fact and could not care less. This made me late to work and I could not have dinner with my kids because of the mistake and management could care less.