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McDonald's

3.0
(1874 reviews)

Business Details

3994 E 120th, Thornton, CO
80233, United States
(303) 450-0428
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3994 E 120th, Thornton, CO
80233, United States

Hours

Reviews

3.0
1,874 reviews
5 stars
482
4 stars
324
3 stars
306
2 stars
191
1 star
571

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect or incomplete orders, leading to frustration and disappointment.

Service Speed

Many reviews highlighted slow service times, particularly in the drive-thru, with long waits reported even during off-peak hours.

Staff Behavior

Customer service experiences varied widely, with several complaints about rude or unhelpful staff, while a few praised individual employees for their friendliness.

Food Quality

Several customers noted that the food quality was inconsistent, with reports of cold, stale, or improperly prepared items.

Cleanliness

While some customers mentioned clean facilities, others reported unsanitary conditions, particularly regarding food preparation and hair found in meals.
  • AN
    An Nguyen
    Feb 23, 2026
    1.0
    This McDonald’s is honestly one of the worst I’ve been to. They messed up my order multiple times in one visit. I ordered five sandwiches, two fries, and a Happy Meal, nothing complicated, and they still forgot items. I caught one mistake before leaving, went inside, and the staff seemed completely confused about how to fix it. They were all scrambling around like lost puppies. It’s not that serious for a hot and spicy. Got home (with a kid in the car, so yeah, I’m not double-checking every bag in the parking lot), and surprise, they forgot an entire burger too. It wasn’t even busy, which makes it worse. There’s really no excuse for getting such a simple order this wrong. McDonald’s is usually at least consistent, but this location is on another level in the worst way. Double-check your order or expect to be disappointed.
  • DR
    Daniel Railsback
    Feb 7, 2026
    1.0
    Constant missing items
  • RB
    Rheanna Bentley
    Feb 5, 2026
    1.0
    Pretty sad when you order something and the person behind the counter decides he wants to argue with you. I literally have a receipt in my hand. Do your job and stop arguing with people who know what they paid for.
  • DP
    Diego Platt
    Jan 28, 2026
    1.0
    I had literally a quarter pounder and 10 piece that I mobile ordered in advanced through the drive-thru. I Still got parked with 7 other cars that got parked as well, how are y’all still behind with no one else in the drive thru line??
  • JB
    Jamie Barten
    Jan 17, 2026
    1.0
    We have gone to this location a few times and the food has always been sub par. Today, we decided to give it one last chance. My husband found a long blonde hair in his hashbrown bag, I found a short black hair in my egg McMuffin, and we found another short blonde hair in the pancake container. How in the world do you get 3 different hairs in one order? I would give zero stars if I could.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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