Location.com logo
Brand Certified

McDonald's

3.1
(1632 reviews)

Business Details

10195 Washington St, Thornton, CO
80229, United States
(303) 452-5119
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10195 Washington St, Thornton, CO
80229, United States

Hours

Reviews

3.1
1,632 reviews
5 stars
464
4 stars
278
3 stars
271
2 stars
130
1 star
489

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff and management, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect modifications.

Wait Times

Customers consistently experienced long wait times for their orders, both in the drive-thru and inside the restaurant.

Food Quality

Several reviews mentioned issues with food quality, including cold items and poorly prepared meals.

Customer Service

While some customers praised individual staff members for their friendliness, overall customer service was often described as lacking.
  • DI
    Dennis Phinney III
    3 days ago
    1.0
    If you are ever considering getting McDonald's please avoid this one, they do not deserve your business. There are plenty of McDonald's within a 5 mile radius with better service. I was paying for my food in the drive thru at this specific McDonald's and when the teenage employee went to hand my card back to me, she dropped it, and smacked it into the Ronald McDonald House donation bin.. I was in absolute shock. To make matters worse they somehow do not have a key to get into the donation box that they placed right underneath the drive thru window. I gave them my information and was told to come back the next day and was told they would be calling whoever they needed to come down to open the box to retrieve my card. Basically a "Whoops sorry we lost your card right in front of you, sorry about your luck." We came back the next day only to have the rudest General Manager I have ever met inform me that they "Can't get in contact with the Manager that has the number to the charity house because they can't call her because she has weekends off and she will be in on Monday." So she refused to even make an attempt to contact the keyholders of the donation box, and told me she didn't want to interrupt her manager on her day off. Absolutely unacceptable. They had no intention of ever making it right, I basically payed them for my food and then they stole my card at that point. So I informed them I would be following up with the Police because it is now stolen property. It was only after my fiance and I called the police that the Manager came back outside and said she finally called the manager with the number for the lockbox people and then proceeded to be rude and argue with us when I told her that was not enough at this point I do not trust them to do the right thing anymore. I have never seen a grown woman that acted more childish. When the police came she kept popping back out to try to interrupt me like a little kid scared they were going to get in trouble with their parents when their sibling tells on them for drawing on the wall.. After we informed the police officer of the situation she agreed with us and got in contact with the people who open the donation bins, and passed through my information to them after the General Manager refused to make an attempt earlier. I understand that mistakes happen, especially with minimum wage employees, but the lack of urgency, the lack of accountability, and disrespect we received over a mistake that they made with no intention of making it right is absolutely unacceptable. Couldn't even toss me some apple dippers just looked at me like I'm the jerk because they lost my card. Again if you have the option do not ever go to this McDonald's if you have the choice, they mess up orders religiously anyway, and if you do, always use the mobile app these McDonald's workers cannot be trusted with your money.
  • DL
    Dj L
    4 days ago
    5.0
    The mansion was really rude, but I worker named Alex he was really sweet and helped us a lot.
  • DM
    Devon Meils
    4 days ago
    2.0
    Everytime I come here without fail they will park me for upwards of 20-30 minutes while they fly thru the line behind me When I say every time I mean everytime there hasn’t been a single fast trip to and from here DO NOT COME HERE IF YOURE IN A RUSH OR LOW ON GAS They act like they gotta kill and bread the chicken back there and I know they don’t I’ve worked in fast food my whole life
  • KD
    Keanna Delights
    4 days ago
    1.0
    Worst location ever, they always take forever. Can never “find my orders” that I place on the app. Today I called and the manager literally told me “Oh my God!” Because I told her my dad had been there for 20 minutes and still didn’t receive my order. Also ordered a slush which they didn’t give us. Super disappointed
  • DP
    Desiree Pena
    Feb 17, 2026
    1.0
    Zero for Management Here. They deescalated, us asking for sauce. We are no longer allowed sauce. It’s for nuggets only per MOD. After calling the store to complain about management treatment, she hung up on me multiple times. I told her I was recording the conversation. She then called me back on my personal number. (I say this because she wouldn’t give me anyones name or number for someone above her or even for herself. She kept telling me i can’t give out personal information.)(she only called me back because I told her I was recording her) When she called me back she asked how can I help you I asked for a corporate number or someone else to speak to. She said to call the 1800 number on the receipt. There is No 800 number! Lady you acted horrible over one Buffalo sauce! That’s all I wanted!

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 10195 Washington St, Thornton, CO?

The McDonald's at 10195 Washington St, Thornton, CO is open daily from 5:00 AM to 11:00 PM for regular dining.

What are the drive-through hours at this McDonald's location?

The drive-through is open daily from 4:15 AM to midnight (12:00 AM) at this McDonald's.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: