Jimmy John's

3.7
145 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3954 E 120th Ave, Thornton, CO
80233, United States

Hours

Reviews

3.7
145 reviews
5 stars
79
4 stars
15
3 stars
5
2 stars
15
1 star
31

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Customer Service

While some reviews praised the friendly and helpful staff, others highlighted rude service and lack of attention to customer needs.

Food Quality

Several customers noted inconsistencies in food quality, including issues with freshness and portion sizes.

Delivery Issues

Numerous complaints were made about slow delivery times and misdelivered orders, which negatively impacted customer experiences.

Cleanliness and Hygiene

Concerns were raised about hygiene practices among staff, with some customers reporting unsanitary conditions.
  • WH
    Weston Huett
    2 days ago
    1.0
    Im a Emergency Roadside Technician (AAA) And for the first time every a JJ'S denied me access to bathroom without buying something. Like I eat at JJ'S at least 1x a week. And never been denied using the bathroom even when I didn't purchase anything. Who i assume was the lead response that denied me left the cashier with a like really dude expression and apologized and as i walked away he said to have a good day. That cashier was the only nice thing about this location.
  • AL
    A-TLC Limousine
    3 days ago
    5.0
    Awesome Freaky fast Service. Jami was so polite and did an outstanding job on my order. This place always is on point and super friendly. Thank you Jimmy Johns
  • FC
    Frederic Cruz
    Dec 20, 2025
    5.0
    Quick and friendly service. My girlfriend had car battery issue when leaving and needed to get a jumpstart and 1 of the employees helped out!! Much appreciated!! Highly recommend this location 💯
  • DB
    Daniel Bramer
    Nov 18, 2025
    1.0
    Never gets my order correct through the website. If I call, I have issues.... I never get what I expect. Employees are lazy these days, maybe better training would be better to teach these young children. I will go directly to the location from now on to make sure my sandwich is correct, delivery never listens to instructions. So sad that you're losing a customer and will take my business to a different Jimmy John's twice the distance away. Thanks for wasting my time and money once again.
  • JH
    Jackie higuera
    Sep 11, 2025
    5.0
    𝐈 𝐡𝐚𝐝 𝐠𝐫𝐞𝐚𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐬𝐮𝐩𝐞𝐫 𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲 𝐬𝐭𝐚𝐟𝐟.