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Jimmy John's

3.6
(146 reviews)

Business Details

3954 E 120th Ave, Thornton, CO
80233, United States
(720) 599-3300
https://locations.jimmyjohns.com/co/thornton/sandwiches-2411.html

About

Sandwich Restaurant

Location

Jimmy John's
3954 E 120th Ave, Thornton, CO
80233, United States

Hours

Reviews

3.6
146 reviews
5 stars
79
4 stars
15
3 stars
5
2 stars
15
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rude or unhelpful interactions.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and failure to follow special requests.

Food Quality

While some customers enjoyed the food and freshness, others complained about skimpy portions and unsatisfactory sandwich preparation.

Delivery Issues

Numerous complaints were made regarding slow delivery times and misdelivered orders, contradicting the advertised 'freaky fast' service.

Cleanliness Concerns

Several reviews raised serious hygiene concerns, including unsanitary practices observed by staff.
  • LG
    Lia Garcia
    Jan 16, 2026
    1.0
    Where is the meat? Every sandwich had scarce meat! Never had this experience from this location, unfortunate. I had one sliver of turkey on mine. My family experienced the same. Plus no pickles like I requested for each. Very disappointed. This was a delivery order.
  • WH
    Weston Huett
    Jan 10, 2026
    1.0
    Im a Emergency Roadside Technician (AAA) And for the first time every a JJ'S denied me access to bathroom without buying something. Like I eat at JJ'S at least 1x a week. And never been denied using the bathroom even when I didn't purchase anything. Who i assume was the lead response that denied me left the cashier with a like really dude expression and apologized and as i walked away he said to have a good day. That cashier was the only nice thing about this location.
  • AL
    A-TLC Limousine
    Jan 9, 2026
    5.0
    Awesome Freaky fast Service. Jami was so polite and did an outstanding job on my order. This place always is on point and super friendly. Thank you Jimmy Johns
  • FC
    Frederic Cruz
    Dec 20, 2025
    5.0
    Quick and friendly service. My girlfriend had car battery issue when leaving and needed to get a jumpstart and 1 of the employees helped out!! Much appreciated!! Highly recommend this location 💯
  • DB
    Daniel Bramer
    Nov 18, 2025
    1.0
    Never gets my order correct through the website. If I call, I have issues.... I never get what I expect. Employees are lazy these days, maybe better training would be better to teach these young children. I will go directly to the location from now on to make sure my sandwich is correct, delivery never listens to instructions. So sad that you're losing a customer and will take my business to a different Jimmy John's twice the distance away. Thanks for wasting my time and money once again.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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