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Jimmy John's

3.4
(418 reviews)
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Business Details

9645 Washington St, Thornton, CO
80229, United States
(303) 252-7827
https://locations.jimmyjohns.com/co/thornton/sandwiches-1195.html

About

Sandwich Restaurant

Location

Jimmy John's
9645 Washington St, Thornton, CO
80229, United States

Hours

Reviews

3.4
418 reviews
5 stars
192
4 stars
55
3 stars
31
2 stars
28
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or dismissive staff, while others praised friendly and helpful employees.

Order Accuracy

Numerous reviews highlight frequent issues with incorrect orders, including missing items and wrong ingredients, leading to customer dissatisfaction.

Delivery Speed

Customers expressed frustration with slow delivery times, with several reports of orders taking over an hour, contradicting the 'freaky fast' promise.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and preparation, including soggy sandwiches and incorrect ingredients.

Management Issues

Several reviews pointed to poor management and lack of leadership, contributing to a chaotic environment and unsatisfactory service.
  • JJ
    Jessica
    Feb 24, 2026
    5.0
    Ok so I know it’s just a sandwich but I just had such a hard day and whenever I order JJ’s at work in Boulder they NEVER give me mayo packets, and always always without failure screw something up. This bag I just got, I kid you not, was packaged with love. My sandwich actually was customized exactly how I ordered. It was great service and literally made my day.
  • ML
    Michael Lynn
    Feb 18, 2026
    5.0
    It was one of the best BLT's ever!!!!
  • TG
    Tyler Goddard
    Feb 4, 2026
    5.0
    Myra is amazing!!
  • JE
    Josh Erney
    Jan 30, 2026
    5.0
    Sandwiches are consistently good and the staff seems friendly. I've probably been here over 20 times and only had one bad customer service experience. I think the guy has either quit or been fired because I haven't run into him again.
  • BT
    Brielle Trefren
    Jan 19, 2026
    5.0
    Employees were very respectful and kind ! I enjoy coming to this location
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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