Many customers reported long wait times and poor service, with orders frequently being incorrect or incomplete.
Cleanliness Concerns
Several reviews mentioned issues with cleanliness, including unsanitary conditions and unkempt staff.
Product Quality
Customers expressed dissatisfaction with the quality and portion sizes of food items, particularly ice cream products.
Mixed Customer Experiences
While some customers praised the ice cream and service, others had negative experiences, indicating inconsistency in service quality.
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Kirin Loomis
Jan 3, 2026
5.0
I'm grateful that they will let me have a Peanut Buster Parfait with pecans instead of peanuts.
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Erika Phillips
Dec 6, 2025
1.0
Still searching for the fudge in this soup I paid $10 for. Royal brownie....no brownie, no fudge, no structure to the ice cream, just chocolate chips (the worst part). How irritating that they gave it out like this. I pulled out the cup from the other one and its covered in sticky chocolate...they knew it was messed up and still gave it out. Not sure how you mess up so bad? Gave me a spoon, should have given me a straw.
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Crystal Stanfield
Nov 28, 2025
1.0
DO NOT GO HERE! Every time we do they can not get a basic cheesecake blizzard right with brownies! It's just strawberry and vanilla! Never get our orders right and had hair in our ice cream!! Will NOT be back! It is literally the easiest job you can get at least do it right! How gross and lazy does one have to be!
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Lorenzo R. C
Nov 16, 2025
4.0
I'm not sure why there's so many bad reviews, we've come here for several years and have never had any problems or issues. Yes, the majority of staff members are young adults but they've always displayed some form of professionalism. We're going to continue coming for ice cream especially since Baskin Robbins closed.