Business Details
About
Mexican Restaurant
Chipotle Thornton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
1,358 reviews
5 stars
535
4 stars
241
3 stars
120
2 stars
107
1 star
355
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and dismissive behavior from staff, leading to a negative dining experience.
Food Quality
Customers reported issues with food quality, including cold meals, small portions, and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and lack of basic supplies.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with online and mobile orders.
Overall Experience
Many customers expressed disappointment with their experiences, indicating a decline in service and food quality at this location.
- RERetrain Your Employees2 days ago1.030min wait 2 people working all the other employees just standing around cleaning not helping the line they seriously need to start taking their one star reviews serious and retrain their staff if everyone is having a bad experience it’s clearly the managements fault for A. Not training their staff correctly how to deal with a long line and actually help their coworkers instead of cleaning or B. Fire your staff and get better workers and the time before this some Hispanic girls at the front were so rude
- WWWalt White2 days ago1.0Worst chipotle operations I've ever witnessed in my life The manager of the store and the regional manager above that person should both be fired immediately This is the 10th time I've come into that location that they haven't had drink holders to carry drinks out. How is one person supposed to carry out four drinks The location is completely understaffed. Two people working the line with a line of customers out the door. Manager in the back standing around doing nothing Half the fountain drinks are out. Diet Coke mistakenly on the regular coke gum on the self serve station. Multiple food items with a 10 to 30 minute wait.
- RWRobert Watts4 days ago1.0Yikes! Everyone working was miserable. No pride. No smiles. Rude to each other. They never drain the juice from the Pico or beans is my conpliant on the food.
- GCGabriel CaseNov 13, 20252.0I ordered two burrito bowls for take out, but one was barbacoa served with way too much juice that leaked from the bag onto my passenger seat and, once I knew about it, I held it in my lap thinking the worst was over, but it kept leaking onto my pants and got in the console and drivers seat. What a mess
- AGAlec GeatchesNov 12, 20251.0Food is good, but don’t order for mobile pickup. Line is always a mess, the mobile pickup area isn’t regularly used, and they just have you wait around near the cash register. Can take a few minutes to receive your order or catch the attention of someone doing 3 other things. Great if you order through the line, but go somewhere else for mobile orders.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Thornton?
Chipotle Mexican Grill in Thornton is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Thornton?
It is located at 951 E 120th Ave, Adams sublocality, Thornton, CO 80233, next to AT&T.
Does Chipotle Mexican Grill in Thornton offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in Thornton?
You can order online via their website at https://order.chipotle.com/ or through their Chipotle mobile app.
What type of food does Chipotle Mexican Grill serve?
They serve customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Are there any nearby places where I can get a haircut or beauty services after dining?
Yes, Supercuts and American Nails are nearby for haircuts and beauty services.
Which nearby locations could I visit for dessert or breakfast before or after my meal at Chipotle?
Einstein Bros. Bagels and Krispy Kreme are close by for breakfast and sweet treats.
Are there convenient nearby services like shipping or phone stores close to Chipotle Thornton?
Yes, there is a UPS Access Point location for shipping and AT&T Store for mobile phone needs nearby.
Does Chipotle Mexican Grill Thornton accept credit cards and offer catering services?
Yes, they accept credit cards and offer catering services.
How can I contact Chipotle Mexican Grill Thornton for inquiries or feedback?
You can contact them by phone at +1 720-929-0499 or email at co.0264.thornton@chipotle.com.