Chipotle Mexican Grill

Reviews

• RW

  Rachel white

  Feb 20, 2026
  1.0
  Placed an online order and got home order was wrong manager gave me aditude on phone saying I was giveing attitude when I asked what the remedy for the mistake was because I couldn't go back up to the store tonight and he hung up on me tryed calling back and it kept in the auto machine and wouldn't transfer me in my option this is not ok we have been customers at this location for years and a loyal customer at that haven't deviated locations once how sad what the world is and how sad people are trained the way they are and atoumadicly say the customer has additude and hanged up instead of actually doing the right thing and no names were said during call except mine i ordered 2 chicken buirtos 1 steaks manager was also rude in saying he remember the order saying half and half when we have never ordered it like that before and it was in our saved history a picture of the burtios and order of chicken only buritos
• KS

  Kayrent Sugeyy

  Feb 14, 2026
  5.0
  Caden gave my boyfriend and I excellent service! It’s incredible in such little time taking our order how great of a personality and service he gave us in just so little time. He has such great customer service and definitely made our night 10x better! Thank you so much !
• RA

  Rox Ana

  Feb 11, 2026
  1.0
  A masterclass in mediocrity (and potential dental bills); Arrived at 3:51 PM for what we foolishly assumed would be a decent carry-out meal. The restaurant looked like a lunch crime scene mid-cleanup—dried-out rice, guacamole achieving new shades of gray-black, the works. But hey, dinner service is hard, right? The prep person was nice enough, so we optimistically proceeded. Fast forward to home, where we eagerly opened our veggie and sofritas bowls, ready for that Chipotle magic. Plot twist: the magic was actually just severe dehydration and oxidation. The rice had the texture of something that gave up on life around 11 AM. The guacamole tasted as bitter as I now feel about this experience. And the pièce de résistance? Something rock-like lurking in the food that nearly cost me a tooth and did cost me several hours of dental pain. Delightful. Called the number on the receipt, which—surprise!—connects you to a call center seemingly located anywhere, most likely halfway around the world, but this actual restaurant. The person on the phone was lovely but had approximately zero power to do anything except "escalate this to someone in the back room." No manager. No solutions. Just the soothing hold music loop and empty promises of a follow-up email I'm sure will arrive any day now. It's after 7 PM, I'm out an hour of driving time, a lovely dinner for two, and I'm nursing a potentially cracked tooth. But sure, let's wait for that email from the mysterious back room people. I'll be holding my breath. (Spoiler: I won't.) How's that?
• CC

  Customer

  Jan 22, 2026
  3.0
  Food not good.
• JP

  Joey Pickering

  Jan 14, 2026
  1.0
  The skinny blonde with the pierced cheeks is the absolute worst employee I've ever dealt with. She rushes through every single order with zero concern for quality control. Rice on one side, beans on the other, queso poured right in the middle. Don't dare ask for more cheese either! "I can only do small pinches" I'm paying 20 dollars per bowl, I think I can have it made exactly how I want it. I would love to never see her at the front line ever again. She doesn't deserve a job in customer service! Everyone else is amazing, and always listen to the customers. Name tags should be an absolute requirement, so they can be called out by name.

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